CARNET 1D/2D/3D

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CARNET 1D/2D/3D

In collaboration with the company A1 Croatia, within the CARNET 1D/2D/3D service, CARNET has provided users with individual access to the CARNET network using one of the B.net data tariff models. More information can be found here.

Users

pupils
students
parents
CARNET system engineers
e-Citizens
schools
ministries
teachers
professors
scientists
other AAI@EduHr users
public
faculties and colleges
other public institutions

How to Become a User

The CARNET 1D/2D/3D service is provided exclusively to individuals who have an electronic identity in the AAI@EduHr system, which is used to authenticate and authorize the user to use the service. User name and password within the AAI@EduHr system are provided by the CARNET member institution to which the user belongs.

CARNET 1D/2D/3D service can be activated:

  • personally, at A1 sales points
  • online via the form
  • by telephone call to info phone 0800 13 13.

Questions and Answers

General

Who is the service intended for?

CARNET 1D/2D/3D service is intended for all CARNET users who have an electronic identity in the system AAI@EduHr.

What are the terms of use of CARNET 1D/2D/3D service and where are they available?

The terms of use of CARNET 1D/2D/3D services are available to all users at A1 stores and A1 sales outlets. Terms of use of the service are also published here.

What are rules of conduct for users of CARNET 1D/2D/3D?

All CARNET network users are required to behave in accordance with the Decision on the Acceptable Use of the CARNET Network. Otherwise, they are subject to the sanctions of the CARNET Abuse Service, which includes temporarily or permanently disabling Internet access.

Additional information and security tips can be found on the CARNET Service Abuse page.

How to activate CARNET 1D/2D/3D service?
CARNET 1D/2D/3D service can be activated:

  • personally, at A1 sales points,
  • via the form at https://www.a1.hr/ or
  • phone call to info phone 0800 13 13.

Account data

Can the sales representatives of the operator request a password when contracting the service?

When contracting a service, operator’s employees can check whether the user is eligible for the service using the username only. An electronic identity user in AAI@EduHr is required to keep the password confidential.

How can a user get an electronic identity for access to CARNET?

The electronic identity in the AAI@EduHr system is a virtual identity on the CARNET network, which is provided to individual users from CARNET member institutions (pupils, teachers, students, professors, and member institution staff members), enabling them to use CARNET services.

The data (username and password) are assigned by the CARNET member institution to which the user belongs.

A list of core academic institutions and authorized persons who can be contacted for getting an electronic identity is available here, while students and teachers should contact the registry administrator at their institution.

What do you need to have to use CARNET 1D/2D/3D service?

To be able to use the service, you need to have an active user account or username and password for accessing CARNET.

How can a user verify the status of their account (electronic identity)?

Checking the electronic identity status can be done here or contact CARNET Helpdesk at the following telephone number: +385 1 6661 555 or by e-mail at helpdesk@carnet.hr.

Connection

If there is a problem with CARNET 1D/2D/3D service (connection problem, technical issues, slow connection ...) whom to contact - A1 or CARNET?

You must contact A1 Customer Service at 0800 091 091 to help you with any issues and issues related to the CARNET 1D/2D/3D service.

Which SMTP server is needed for sending e-mails via CARNET 1D/2D/3D services?

The SMTP server for CARNET 1D/2D/3D service is: mail.xcarnet.carnet.hr.

Verifying the user account or changing password

Use the AAI@Edu.hr interface for changing the password at: https://login.aaiedu.hr/promjenazaporke

On the LDAP server’s home page of the institution. The list is on the home page of the institution.

Users from the skole.hr domain cannot change their passwords using a central password change interface. They change their password using the interface at https://lozinka.skole.hr/.

Contact Details

To resolve any issues related to the electronic identity (invalid username or password, forbidden connection, etc.), contact the registry administrator of the institution or the CARNET Helpdesk on the phone number +385 1 6661 555 or by e-mail at hepldesk@carnet.hr.

CARNET’s User Support Service

Phone: +385 1 6661 555
E-mail: helpdesk@carnet.hr

For questions or issues related to the use of CARNET 1D/2D/3D services, you must contact A1 Customer Service at 0800 091 091

A1 Customer Service

Phone: 0800 091 091
E-mail: customer.service@a1.hr

Partners