Iskon.CARNET
Iskon.CARNET is a broadband internet access service based on the technology of accessing the CARNET network via ADSL, VDSL and optical technology. Iskon.CARNET packages without contractual obligations are available throughout Croatia.
Iskon.NET.TEL CARNET package service offers Internet access, an analogue telephone line and a single phone number, unlimited internet traffic through the CARNET network and a modem rental.
Iskon.NET.TV.TEL CARNET package service offers Internet access, one analogue phone line and one phone number, unlimited internet traffic through the CARNET network, Iskon.TV Fun, and rental of modem and TV (STB). More information about the service can be found here.
Users
How to Become a User
Iskon.CARNET service is provided exclusively to users, individuals who have an electronic identity in the AAI@EduHr system based on which authentication process and user authorization for the service is performed.
One can become a new Iskon.CARNET user by signing a contract with Iskon. For more information, contact Iskon customer service at your disposal that can be contacted by calling the free number 0800 1000. Also, the service can be arranged here too.
In order for the user to connect to the Internet, he/she should have an active electronic identity in the AAI@EduHr system, or a user name and password within the AAI@EduHr system. The information is provided by the CARNET member institution to which the user belongs.
Questions and Answers
General
Iskon.CARNET is a broadband Internet access based on the technology of accessing the CARNET network through ADSL, VDSL and optical technology.
skon.CARNET can be used by all CARNET users who have a unique electronic identity in the AAI@EduHr system.
The terms of use of Iskon.CARNET services are available to all users at Iskon sales outlets and by telephone at 0800 1000.
All CARNET network users are required to conduct in accordance with the Decision on the acceptable use of CARNET network. Otherwise, they are subject to the sanctions of the CARNET Abuse Service, which includes temporarily or permanently disabling Internet access. Additional information and security tips can be found on the CARNET Abuse service pages.
All information about Iskon services can be obtained by calling 0800 1000 and by e-mail info@iskon.hr. Also, service information can be found here.
Iskon.CARNET service can be activated by calling 0800 1000, every working day from 8 am to 8 pm and at Iskon sales outlets. Online login can be done here.
You must login to the user pages at https://moj.iskon.hr/. If you do not have user access information, call Iskon Customer Support at 0800 6320.
Account info
When contracting a service operator’s employees can check whether the user is eligible for the service using the username only. An electronic identity user in AAI@EduHr is required to keep the password confidential.
The electronic identity in the AAI@EduHr system is a virtual identity on the CARNET network, which is provided to individual users from the CARNET member institutions (pupils, teachers, students, professors and member institution staff members), and allows them to use the CARNET services.
The data (username and password) are assigned by the CARNET member institution to which the user belongs.
A list of core academic institutions and authorized persons who can be contacted for getting an electronic identity is available here, while students and teachers should contact the registry administrator at their institution.
In order for a user to connect to CARNET, one should have an active electronic identity in the AAI@EduHr system, i.e. a username and password for accessing CARNET.
An electronic identity check can be done by users here or by contacting the CARNET Helpdesk at +385 1 6661 555 or by e-mail at helpdesk@carnet.hr.
Connecting
It is necessary to contact the Customer Service at 0800 6320 that can help you with all the problems and questions related to the Iskon.CARNET service. For all information about Iskon.CARNET service you need to call toll free info phone 0800 1000.
The SMTP server for Iskon.CARNET service is mail.duo.carnet.hr.
Use the AAI@Edu.hr interface for changing the password at: https://login.aaiedu.hr/promjenazaporke
On the LDAP server’s home page of the institution. The list is on the home page of the institution.
Users from the skole.hr domain cannot change their passwords through a central password change interface. They change their password using the interface at https://lozinka.skole.hr/.
Contact Details
To resolve the issues related to the electronic identity (invalid username or password, forbidden connection and so on) you must contact the registry administrator of the institution or the CARNET Helpdesk.
CARNET’s User Support Service
Phone: +385 1 6661 555
E-mail: helpdesk@carnet.hr
For questions or difficulties related to the use of Iskon.CARNET services, it is necessary to contact Iskon Customer Service.
Iskon Technical Customer Support
Phone: 0800 6320
Iskon Free Info Phone
Phone: 0800 1000
