Mobile / A1 / Homebox CARNET

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Mobile / A1 / Homebox CARNET

In accordance with the trends and the increasing need for mobility, in collaboration with A1 Croatia, CARNET has enabled users methods of individual access to the CARNET network:

  • Mobile CARNET
  • A1 prepaid CARNET

Mobile CARNET is based on wireless access using the A1 Croatian data tariff model. More information about the service can be found on A1 Croatia website. Using LTE, HSDPA, UMTS,

EDGE and GPRS technology, in collaboration with A1 Croatia, CARNET has provided users with an alternative method of individual access to the CARNET network and has thus expanded the range of services that enable access to the CARNET network.

A1 prepaid CARNET is a prepaid service for an easy mobile Internet access. A1 prepaid users for CARNET service access the Internet and the CARNET network using LTE, HSDPA, UMTS, EDGE and GPRS mobile technologies. The user has the right to use A1 prepaid for CARNET service and benefits arising from it only during the connection via the APN carnet.vip.hr. More information about the A1 on the CARNET service as well as on the offers of mobile devices can be found here.

Users

pupils
students
parents
CARNET system engineers
e-Citizens
schools
ministries
teachers
professors
scientists
other AAI@EduHr users
public
faculties and colleges
other public institutions

How to Become a User

Mobile/A1 prepaid CARNET service is provided exclusively to users, individuals who have an electronic identity in the AAI@EduHr system based on which authentication process and user authorization for the service is performed. User name and password within the AAI@EduHr system are provided by the CARNET member institution to which the user belongs.

One can become a new Mobile/A1 prepaid CARNET service user by signing a contract with A1 Croatia. The service is activated at A1 centres, with authorized A1 partners or via A1 sales representatives.

For more information on services, please contact the A1 Customer Service by calling 0800 091 091.

Questions and Answers

Općenito

What is a Mobile CARNET service?

Mobile CARNET is a wireless service based on using the A1 Croatian data tariff models.

What is A1 prepaid CARNET service?

A1 prepaid CARNET service is a prepaid service for an easy mobile Internet access


Whom are the services intended for?

Mobile/A1 prepaid CARNET service can be used by all CARNET users who have a unique electronic identity in the AAI@EduHr system.


What are the terms of use of Mobile/A1 prepaid CARNET service and where are they available?

The terms of use for Mobile/A1 prepaid CARNET service are available to all users at A1 sales outlets and A1 partner sales outlets. Terms of Service are also published here.


What are rules of conduct for users of Mobile/A1 prepaid CARNET Service ?

All CARNET network users are required to behave in accordance with the Decision on the Acceptable Use of the CARNET Network. Otherwise, they are subject to the sanctions of the CARNET Abuse Service, which includes temporarily or permanently disabling Internet access.

Additional information and security tips can be found on the CARNET Service Abuse page.


Where can I find more information about Mobile/A1 prepaid CARNET Service?

More information about the service can be found on A1 Croatia pages.


How to activate Mobile/A1 prepaid CARNET Service?

The service can be activated in A1 centres, through sales points at authorized A1 partners or via A1 sales representatives.

Account info

Can the sales representatives of the operator request a password when contracting the service?

When contracting a service, operator’s employees can check whether the user is eligible for the service using the username only. An electronic identity user in AAI@EduHr system is required to keep the password confidential.

How can a user get an electronic identity for access to CARNET?

The electronic identity in the AAI@EduHr system is a virtual identity on the CARNET network, which is provided to individual users of the CARNET member institutions (pupils,

teachers, students, professors and member institution staff members), and allows them to use CARNET services.

The data (username and password) are assigned by the CARNET member institution to which the user belongs.

A list of core academic institutions and authorized persons who can be contacted to obtain electronic identity is available here, while students and teachers should contact the registry administrator at their institution.

What is needed to use Mobile/A1 prepaid CARNET Service?

In order for a user to connect to CARNET, they should have an active electronic identity in the AAI@EduHr system, i.e. a username and password for accessing CARNET.


How can a user verify the status of electronic identity on CARNET?

Checking the electronic identity status can be done here by the customer or by contacting the CARNET Helpdesk at the following telephone number: +385 1 6661 555 or by e-mail at helpdesk@carnet.hr.

Connection

Which APN (Access Point Name) is used for Mobile/A1 prepaid CARNET service?

To access Mobile/A1 prepaid CARNET service, a unique APN is used: carnet.vip.hr. 

If there is a problem with Mobile/A1 prepaid CARNET service (connection problem, technical problems, slow connection ...) whom to contact - A1 or CARNET?

You must contact the A1 Customer Service at 0800 091 091 to help you with any issues and issues related to Mobile/A1 prepaid CARNET service. 

Which SMTP server is required to send mails via Mobile/A1 Service on prepaid CARNET?

The SMTP server for the Mobile CARNET service is mail.mobile.carnet.hr

User account check or password change

Use the AAI@EduHr interface to change your password at: https://login.aaiedu.hr/promjenazaporke

On the page of the LDAP server of the institution. The list is on the home page of the institution.

Users from the skole.hr domain cannot change their passwords through a central password change interface. They change their password through the interface at https://lozinka.skole.hr/.

Contact Details

To resolve the issues related to the electronic identity (invalid username or password, forbidden connection, etc.), contact the administrator of the institution or the CARNET Helpdesk on the phone number +385 1 6661 555 or by e-mail at hepldesk@carnet.hr.

CARNET’s User Support Service

Phone: +385 1 6661 555
E-mail: helpdesk@carnet.hr

For questions or difficulties related to the use of Mobile/A1 prepaid CARNET service, please contact the A1 Customer Service.

A1 Customer Service

Phone: 0800 091 091
E-mail: customer.service@a1.hr

Partners