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In line with the trends and the increasing need for user mobility, CARNET has, in collaboration with Tele2, provided customers with a new CARNET network access service – mobile access to network resources. The service allows access to the CARNET network in places where there is no standard Internet connection, using HSPA, UMTS, EDGE mobile technologies. The choice of Internet access technology (HSPA, UMTS, EDGE, GPRS) depends on location coverage.

More information about the service can be found here.


CARNET system engineers
other AAI@EduHr users
faculties and colleges
other public institutions

How to Become a User

Tele2CARNET service is provided exclusively to individuals who have an electronic identity in the AAI@EduHr system based on the process of authentication and authorizing the user to use the service. User name and password within the AAI@EduHr system are provided by the CARNET member institution to which the user belongs.

For more information, please contact Tele2 Customer Service at 095 1000 444. 

Questions and Answers


What is Tele2CARNET service?

Tele2CARNET is a mobile wireless data transfer and SMS service for users who have an electronic identity in the AAI@EduHr system.

Who is the service intended for?

Tele2CARNET can be used by all CARNET users who have a unique electronic identity in the AAI@EduHr system.

What are the rules of conduct for Tele2CARNET users?

All CARNET network users are required to act in accordance with the Decision on the acceptable use of the CARNET Network. Otherwise, they are subject to the sanctions of the CARNET Abuse Service, which includes temporarily or permanently disabling Internet access. For more information and security tips, visit the CARNET Abuse service.

How to activate Tele2CARNET service?

The Tele2CARNET service can be activated at authorized Tele2 sales points or through Tele2 sales representatives.

Account data

Can the sales representatives of the operator request a password when contracting the service?

Sales representatives of the operator can check if the user is entitled to the service using the username only. An electronic identity user in AAI@EduHr is required to keep the password confidential.

How can a user get an electronic identity for access to CARNET?

The electronic identity in the AAI@EduHr system is a virtual identity on the CARNET network, which is provided to individual users from CARNET member institutions (pupils, teachers, students, professors, and member institution staff members), enabling them to use CARNET services.

The data (username and password) are assigned by the CARNET member institution to which the user belongs.

A list of core academic institutions and authorized persons who can be contacted for getting an electronic identity is available here, while students and teachers should contact the registry administrator at their institution.

What is needed to use the Tele2CARNET service?

In order for a user to connect to CARNET, they should have an active electronic identity in the AAI@EduHr system, i.e. a username and password for accessing CARNET.

How can a user verify the status of their account (electronic identity)?

Checking the electronic identity status can be done here or by contacting the CARNET Helpdesk at the following telephone number: +385 1 6661 555 or by e-mail at


Which APN (Access Point Name) is used for the Tele2CARNET service?

To access Tele2CARNET, the Access Point (APN) is used.

If there is a problem with the Tele2CARNET service, whom to contact - Tele2 or CARNET?

Contact Tele2 Customer Service by telephone at 095 1000 444.

Which SMTP server is required to send mails through Tele2CARNET service?

The SMTP server for Tele2CARNET service is  Instructions for connecting to the Tele2CARNET service are available here.

Verifying user account or changing password

Use the interface for changing password at:

on the LDAP server’s home page. The list is on the home page of the institution.

Users from the domain cannot change their passwords through a central password change interface. They change their password through the interface at

Contact Details

To resolve the issues related to the electronic identity (invalid username or password, forbidden connection, etc.), contact the administrator of the institution or the CARNET Helpdesk on the phone number +385 1 6661 555 or by e-mail at

CARNET’s User Support Service

Phone: +385 1 6661 555

For questions or issues regarding the use of Tele2CARNET service, it is necessary to contact the Tele2 Customer Service: * by e-mail:

  • via contact form
  • by telephone at 095 1000 444
  • by sending a letter to fax number: 095 1000 445

Tele2 Customer Support

Phone: 095 1000 444