Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.<\/p>\n
CARNET-ov\u00a0Helpdesk<\/strong> pru\u017ea podr\u0161ku za kori\u0161tenje CARNET-ovih usluga te informacije o CARNET-ovim aktivnostima.<\/p>\nCARNET-ov Helpdesk mo\u017eete kontaktirati:<\/p>\n\ne-po\u0161tom: helpdesk@carnet.hr<\/a><\/li>\ntelefonom: +385 1 6661 555<\/li>\npo\u0161tom: CARNET-ova Slu\u017eba za podr\u0161ku korisnicima, Josipa Marohni\u0107a 5, 10000 Zagreb.<\/li>\n<\/ul>\nRadno vrijeme CARNET-ovog Helpdeska je svakim danom od ponedjeljka do nedjelje od 8 do 20 sata.<\/p>\nOdgovore na upite e-po\u0161tom mo\u017eete o\u010dekivati u roku od dva sata, unutar radnoga vremena CARNET-ovog Helpdeska. Zahtjevi pristigli redovnom po\u0161tom obradit \u0107e se u roku jednoga radnog dana od primitka.<\/p>\nCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu<\/strong> pru\u017ea podr\u0161ku korisnicima iz \u0161kolstva za sustave:<\/p>\n\ne-Dnevnik<\/li>\ne-Matica<\/li>\nonline upisi u srednje \u0161kole\u00a0<\/li>\ne-\u0160kole.<\/li>\n<\/ul>\nCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu mo\u017eete kontaktirati:<\/p>\n\ne-po\u0161tom: helpdesk@skole.hr<\/a><\/li>\ntelefonom: +385 1 6661 500<\/li>\npo\u0161tom: CARNET-ova Slu\u017eba za podr\u0161ku korisnicima, Josipa Marohni\u0107a 5, 10000 Zagreb.<\/li>\n<\/ul>\nRadno vrijeme CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu je radnim danom od 8 do 20 sati. U razdobljima ve\u0107ih optere\u0107enja krajem i po\u010detkom \u0161kolske godine te u vrijeme upisa u srednje \u0161kole radimo svaki dan. Od 0 do 24 odgovaramo na e-poruke, a od 8 do 20 na pozive.<\/p>\nOdgovore na upite e-po\u0161tom mo\u017eete o\u010dekivati u roku od dva sata, unutar radnoga vremena CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu, u razdobljima ve\u0107ega optere\u0107enja sljede\u0107i radni dan. Zahtjevi pristigli redovnom po\u0161tom obradit \u0107e se u roku jednoga radnog dana od primitka.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Upute za korisnike” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Upute za korisnike” _builder_version=”3.21.4″]\nKako bismo br\u017ee odgovorili na va\u0161e pote\u0161ko\u0107e, va\u017eno je problem \u0161to bolje opisati i potkrijepiti ga primjerima. Stoga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima savjetujemo navo\u0111enje sljede\u0107ih informacija:<\/p>\n\nsvoje osobne podatke (korisni\u010dko ime, ime i prezime)<\/li>\nnaziv CARNET-ove usluge i\/ili sustava kojim se koristite<\/li>\nkojim se softverom ili operacijskim sustavom koristite<\/li>\npodatke povezane s postavkama stroja ili programa s kojim imate problema<\/li>\nto\u010dno vrijeme (odnosno razdoblje) pojavljivanja problema<\/li>\nporuke koje ispisuje sustav neposredno prije ili nakon uo\u010denoga problema.<\/li>\n<\/ul>\nNavedeni podaci omogu\u0107it \u0107e dobivanje br\u017eeg, to\u010dnijeg i potpunijeg odgovora.<\/p>\nIz sigurnosnih razloga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima nikada nemojte:<\/p>\n\nslati lozinke<\/li>\nobjavljivati lozinke u upitima na Facebooku.<\/li>\n<\/ul>\nSlu\u017eba za podr\u0161ku korisnicima nikada ne\u0107e tra\u017eiti va\u0161u lozinku putem Facebooka ili e-po\u0161tom.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za administratore<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za ravnatelje<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za stru\u010dnjake za tehni\u010dku podr\u0161ku<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za u\u010denike i roditelje<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za u\u010ditelje i nastavnike<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n\u00a0<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tZahtjev za izdavanje poslovnog certifikata za udaljeni e-potpis_Registar isprava u obrazovanju\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tZahtjev za izdavanje certifikata za e-pec\u030cat za pravnu osobu- Registar isprava u obrazovanju\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tUputa za popunjavanje i podnos\u030cenje dokumentacije za izdavanje certifikata\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Kontakt” specialty=”off” _builder_version=”3.19″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″][et_pb_row][et_pb_column type=”1_2″][et_pb_text _builder_version=”3.19.14″]\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\tCARNET-ov Helpdesk\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\tPhone: +385 1 6661 555E-mail: helpdesk@carnet.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text _builder_version=”3.19″]\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\tCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\tPhone: +385 1 6661 500E-mail: helpdesk@skole.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ z_index_tablet=”500″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\nHrvatska akademska i istra\u017eiva\u010dka mre\u017ea \u2013 CARNET kao voditelj obrade osobnih podataka po\u0161tuje privatnost i sigurnost svojih korisnika. Stoga vas putem ove obavijesti o privatnosti \u017eelimo informirati koje osobne podatke prikupljamo, kako ih koristimo i kako brinemo o njihovoj za\u0161titi te koja su va\u0161a prava vezana uz obradu podataka.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\tObavijest o privatnosti<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=”1″ admin_label=”Slu\u017eba za podr\u0161ku korisnicima” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Slu\u017eba za podr\u0161ku korisnicima” _builder_version=”3.21.4″ z_index_tablet=”500″] Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog …<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSlu\u017eba za podr\u0161ku korisnicima - CARNET<\/title>\n<meta name=\"description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\" \/>\n<meta property=\"og:description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-10T13:52:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"name\":\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\"},\"datePublished\":\"2018-11-14T14:41:58+00:00\",\"dateModified\":\"2026-02-10T13:52:18+00:00\",\"description\":\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.carnet.hr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Slu\u017eba za podr\u0161ku korisnicima\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\",\"url\":\"http:\\\/\\\/test-www.carnet.hr\\\/\",\"name\":\"CARNET\",\"description\":\"Znanje povezuje.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/test-www.carnet.hr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","og_description":"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.","og_url":"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/","og_site_name":"CARNET","article_publisher":"http:\/\/facebook.com\/CARNET.hr\/","article_modified_time":"2026-02-10T13:52:18+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@CARNET_HR","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","url":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","name":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","isPartOf":{"@id":"http:\/\/test-www.carnet.hr\/#website"},"datePublished":"2018-11-14T14:41:58+00:00","dateModified":"2026-02-10T13:52:18+00:00","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","breadcrumb":{"@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.carnet.hr\/"},{"@type":"ListItem","position":2,"name":"Slu\u017eba za podr\u0161ku korisnicima"}]},{"@type":"WebSite","@id":"http:\/\/test-www.carnet.hr\/#website","url":"http:\/\/test-www.carnet.hr\/","name":"ABOUT","description":"Knowledge connects.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/test-www.carnet.hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/comments?post=1081"}],"version-history":[{"count":0,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/media?parent=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
CARNET-ov Helpdesk mo\u017eete kontaktirati:<\/p>\n
Radno vrijeme CARNET-ovog Helpdeska je svakim danom od ponedjeljka do nedjelje od 8 do 20 sata.<\/p>\n
Odgovore na upite e-po\u0161tom mo\u017eete o\u010dekivati u roku od dva sata, unutar radnoga vremena CARNET-ovog Helpdeska. Zahtjevi pristigli redovnom po\u0161tom obradit \u0107e se u roku jednoga radnog dana od primitka.<\/p>\n
CARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu<\/strong> pru\u017ea podr\u0161ku korisnicima iz \u0161kolstva za sustave:<\/p>\n\ne-Dnevnik<\/li>\ne-Matica<\/li>\nonline upisi u srednje \u0161kole\u00a0<\/li>\ne-\u0160kole.<\/li>\n<\/ul>\nCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu mo\u017eete kontaktirati:<\/p>\n\ne-po\u0161tom: helpdesk@skole.hr<\/a><\/li>\ntelefonom: +385 1 6661 500<\/li>\npo\u0161tom: CARNET-ova Slu\u017eba za podr\u0161ku korisnicima, Josipa Marohni\u0107a 5, 10000 Zagreb.<\/li>\n<\/ul>\nRadno vrijeme CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu je radnim danom od 8 do 20 sati. U razdobljima ve\u0107ih optere\u0107enja krajem i po\u010detkom \u0161kolske godine te u vrijeme upisa u srednje \u0161kole radimo svaki dan. Od 0 do 24 odgovaramo na e-poruke, a od 8 do 20 na pozive.<\/p>\nOdgovore na upite e-po\u0161tom mo\u017eete o\u010dekivati u roku od dva sata, unutar radnoga vremena CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu, u razdobljima ve\u0107ega optere\u0107enja sljede\u0107i radni dan. Zahtjevi pristigli redovnom po\u0161tom obradit \u0107e se u roku jednoga radnog dana od primitka.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Upute za korisnike” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Upute za korisnike” _builder_version=”3.21.4″]\nKako bismo br\u017ee odgovorili na va\u0161e pote\u0161ko\u0107e, va\u017eno je problem \u0161to bolje opisati i potkrijepiti ga primjerima. Stoga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima savjetujemo navo\u0111enje sljede\u0107ih informacija:<\/p>\n\nsvoje osobne podatke (korisni\u010dko ime, ime i prezime)<\/li>\nnaziv CARNET-ove usluge i\/ili sustava kojim se koristite<\/li>\nkojim se softverom ili operacijskim sustavom koristite<\/li>\npodatke povezane s postavkama stroja ili programa s kojim imate problema<\/li>\nto\u010dno vrijeme (odnosno razdoblje) pojavljivanja problema<\/li>\nporuke koje ispisuje sustav neposredno prije ili nakon uo\u010denoga problema.<\/li>\n<\/ul>\nNavedeni podaci omogu\u0107it \u0107e dobivanje br\u017eeg, to\u010dnijeg i potpunijeg odgovora.<\/p>\nIz sigurnosnih razloga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima nikada nemojte:<\/p>\n\nslati lozinke<\/li>\nobjavljivati lozinke u upitima na Facebooku.<\/li>\n<\/ul>\nSlu\u017eba za podr\u0161ku korisnicima nikada ne\u0107e tra\u017eiti va\u0161u lozinku putem Facebooka ili e-po\u0161tom.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za administratore<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za ravnatelje<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za stru\u010dnjake za tehni\u010dku podr\u0161ku<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za u\u010denike i roditelje<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\tPo\u010detnica za u\u010ditelje i nastavnike<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n\u00a0<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tZahtjev za izdavanje poslovnog certifikata za udaljeni e-potpis_Registar isprava u obrazovanju\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tZahtjev za izdavanje certifikata za e-pec\u030cat za pravnu osobu- Registar isprava u obrazovanju\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t\t\n\t\t\t\t\tUputa za popunjavanje i podnos\u030cenje dokumentacije za izdavanje certifikata\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Kontakt” specialty=”off” _builder_version=”3.19″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″][et_pb_row][et_pb_column type=”1_2″][et_pb_text _builder_version=”3.19.14″]\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\tCARNET-ov Helpdesk\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\tPhone: +385 1 6661 555E-mail: helpdesk@carnet.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text _builder_version=”3.19″]\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\tCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\tPhone: +385 1 6661 500E-mail: helpdesk@skole.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ z_index_tablet=”500″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\nHrvatska akademska i istra\u017eiva\u010dka mre\u017ea \u2013 CARNET kao voditelj obrade osobnih podataka po\u0161tuje privatnost i sigurnost svojih korisnika. Stoga vas putem ove obavijesti o privatnosti \u017eelimo informirati koje osobne podatke prikupljamo, kako ih koristimo i kako brinemo o njihovoj za\u0161titi te koja su va\u0161a prava vezana uz obradu podataka.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\tObavijest o privatnosti<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=”1″ admin_label=”Slu\u017eba za podr\u0161ku korisnicima” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Slu\u017eba za podr\u0161ku korisnicima” _builder_version=”3.21.4″ z_index_tablet=”500″] Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog …<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSlu\u017eba za podr\u0161ku korisnicima - CARNET<\/title>\n<meta name=\"description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\" \/>\n<meta property=\"og:description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-10T13:52:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"name\":\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\"},\"datePublished\":\"2018-11-14T14:41:58+00:00\",\"dateModified\":\"2026-02-10T13:52:18+00:00\",\"description\":\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.carnet.hr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Slu\u017eba za podr\u0161ku korisnicima\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\",\"url\":\"http:\\\/\\\/test-www.carnet.hr\\\/\",\"name\":\"CARNET\",\"description\":\"Znanje povezuje.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/test-www.carnet.hr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","og_description":"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.","og_url":"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/","og_site_name":"CARNET","article_publisher":"http:\/\/facebook.com\/CARNET.hr\/","article_modified_time":"2026-02-10T13:52:18+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@CARNET_HR","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","url":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","name":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","isPartOf":{"@id":"http:\/\/test-www.carnet.hr\/#website"},"datePublished":"2018-11-14T14:41:58+00:00","dateModified":"2026-02-10T13:52:18+00:00","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","breadcrumb":{"@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.carnet.hr\/"},{"@type":"ListItem","position":2,"name":"Slu\u017eba za podr\u0161ku korisnicima"}]},{"@type":"WebSite","@id":"http:\/\/test-www.carnet.hr\/#website","url":"http:\/\/test-www.carnet.hr\/","name":"ABOUT","description":"Knowledge connects.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/test-www.carnet.hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/comments?post=1081"}],"version-history":[{"count":0,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/media?parent=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
CARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu mo\u017eete kontaktirati:<\/p>\n
Radno vrijeme CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu je radnim danom od 8 do 20 sati. U razdobljima ve\u0107ih optere\u0107enja krajem i po\u010detkom \u0161kolske godine te u vrijeme upisa u srednje \u0161kole radimo svaki dan. Od 0 do 24 odgovaramo na e-poruke, a od 8 do 20 na pozive.<\/p>\n
Odgovore na upite e-po\u0161tom mo\u017eete o\u010dekivati u roku od dva sata, unutar radnoga vremena CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu, u razdobljima ve\u0107ega optere\u0107enja sljede\u0107i radni dan. Zahtjevi pristigli redovnom po\u0161tom obradit \u0107e se u roku jednoga radnog dana od primitka.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Upute za korisnike” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Upute za korisnike” _builder_version=”3.21.4″]\n
Kako bismo br\u017ee odgovorili na va\u0161e pote\u0161ko\u0107e, va\u017eno je problem \u0161to bolje opisati i potkrijepiti ga primjerima. Stoga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima savjetujemo navo\u0111enje sljede\u0107ih informacija:<\/p>\n
Navedeni podaci omogu\u0107it \u0107e dobivanje br\u017eeg, to\u010dnijeg i potpunijeg odgovora.<\/p>\n
Iz sigurnosnih razloga pri obra\u0107anju Slu\u017ebi za podr\u0161ku korisnicima nikada nemojte:<\/p>\n
Slu\u017eba za podr\u0161ku korisnicima nikada ne\u0107e tra\u017eiti va\u0161u lozinku putem Facebooka ili e-po\u0161tom.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”CARNET-ove po\u010detnice” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t\t
\u00a0<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ next_background_color=”#000000″ z_index_tablet=”500″ module_id=”pocetnice”][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″][et_pb_text admin_label=”Va\u017eni dokumenti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\t\t
\n\t\t\t\t\t\t\tPhone: +385 1 6661 555E-mail: helpdesk@carnet.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text _builder_version=”3.19″]\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\tCARNET-ov Helpdesk za podr\u0161ku obrazovnom sustavu\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\tPhone: +385 1 6661 500E-mail: helpdesk@skole.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ z_index_tablet=”500″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\nHrvatska akademska i istra\u017eiva\u010dka mre\u017ea \u2013 CARNET kao voditelj obrade osobnih podataka po\u0161tuje privatnost i sigurnost svojih korisnika. Stoga vas putem ove obavijesti o privatnosti \u017eelimo informirati koje osobne podatke prikupljamo, kako ih koristimo i kako brinemo o njihovoj za\u0161titi te koja su va\u0161a prava vezana uz obradu podataka.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\tObavijest o privatnosti<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=”1″ admin_label=”Slu\u017eba za podr\u0161ku korisnicima” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Slu\u017eba za podr\u0161ku korisnicima” _builder_version=”3.21.4″ z_index_tablet=”500″] Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog …<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSlu\u017eba za podr\u0161ku korisnicima - CARNET<\/title>\n<meta name=\"description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\" \/>\n<meta property=\"og:description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-10T13:52:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"name\":\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\"},\"datePublished\":\"2018-11-14T14:41:58+00:00\",\"dateModified\":\"2026-02-10T13:52:18+00:00\",\"description\":\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.carnet.hr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Slu\u017eba za podr\u0161ku korisnicima\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\",\"url\":\"http:\\\/\\\/test-www.carnet.hr\\\/\",\"name\":\"CARNET\",\"description\":\"Znanje povezuje.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/test-www.carnet.hr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","og_description":"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.","og_url":"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/","og_site_name":"CARNET","article_publisher":"http:\/\/facebook.com\/CARNET.hr\/","article_modified_time":"2026-02-10T13:52:18+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@CARNET_HR","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","url":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","name":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","isPartOf":{"@id":"http:\/\/test-www.carnet.hr\/#website"},"datePublished":"2018-11-14T14:41:58+00:00","dateModified":"2026-02-10T13:52:18+00:00","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","breadcrumb":{"@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.carnet.hr\/"},{"@type":"ListItem","position":2,"name":"Slu\u017eba za podr\u0161ku korisnicima"}]},{"@type":"WebSite","@id":"http:\/\/test-www.carnet.hr\/#website","url":"http:\/\/test-www.carnet.hr\/","name":"ABOUT","description":"Knowledge connects.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/test-www.carnet.hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/comments?post=1081"}],"version-history":[{"count":0,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/media?parent=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\t\t\t\t\t\t\tPhone: +385 1 6661 500E-mail: helpdesk@skole.hr<\/a>\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ module_class=”c-make-harm” prev_background_color=”#000000″ z_index_tablet=”500″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Obavijest o privatnosti” _builder_version=”3.21.4″ z_index_tablet=”500″]\n\nHrvatska akademska i istra\u017eiva\u010dka mre\u017ea \u2013 CARNET kao voditelj obrade osobnih podataka po\u0161tuje privatnost i sigurnost svojih korisnika. Stoga vas putem ove obavijesti o privatnosti \u017eelimo informirati koje osobne podatke prikupljamo, kako ih koristimo i kako brinemo o njihovoj za\u0161titi te koja su va\u0161a prava vezana uz obradu podataka.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\tObavijest o privatnosti<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t \n <\/use>\n <\/svg>\n \t\t\t<\/div>\n\t\t\t\t\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=”1″ admin_label=”Slu\u017eba za podr\u0161ku korisnicima” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Slu\u017eba za podr\u0161ku korisnicima” _builder_version=”3.21.4″ z_index_tablet=”500″] Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog …<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSlu\u017eba za podr\u0161ku korisnicima - CARNET<\/title>\n<meta name=\"description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\" \/>\n<meta property=\"og:description\" content=\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-10T13:52:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\",\"name\":\"Slu\u017eba za podr\u0161ku korisnicima - CARNET\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\"},\"datePublished\":\"2018-11-14T14:41:58+00:00\",\"dateModified\":\"2026-02-10T13:52:18+00:00\",\"description\":\"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/sluzba-za-podrsku-korisnicima\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.carnet.hr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Slu\u017eba za podr\u0161ku korisnicima\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/test-www.carnet.hr\\\/#website\",\"url\":\"http:\\\/\\\/test-www.carnet.hr\\\/\",\"name\":\"CARNET\",\"description\":\"Znanje povezuje.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/test-www.carnet.hr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","og_description":"Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog Helpdeska za podr\u0161ku obrazovnom sustavu.","og_url":"https:\/\/www.carnet.hr\/en\/sluzba-za-podrsku-korisnicima\/","og_site_name":"CARNET","article_publisher":"http:\/\/facebook.com\/CARNET.hr\/","article_modified_time":"2026-02-10T13:52:18+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@CARNET_HR","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","url":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/","name":"Slu\u017eba za podr\u0161ku korisnicima - CARNET","isPartOf":{"@id":"http:\/\/test-www.carnet.hr\/#website"},"datePublished":"2018-11-14T14:41:58+00:00","dateModified":"2026-02-10T13:52:18+00:00","description":"The customer support service consists of two helpdesk teams: CARNET Helpdesk and CARNET Helpdesk for Educational System Support.","breadcrumb":{"@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.carnet.hr\/sluzba-za-podrsku-korisnicima\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.carnet.hr\/"},{"@type":"ListItem","position":2,"name":"Slu\u017eba za podr\u0161ku korisnicima"}]},{"@type":"WebSite","@id":"http:\/\/test-www.carnet.hr\/#website","url":"http:\/\/test-www.carnet.hr\/","name":"ABOUT","description":"Knowledge connects.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/test-www.carnet.hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/comments?post=1081"}],"version-history":[{"count":0,"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/pages\/1081\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.carnet.hr\/en\/wp-json\/wp\/v2\/media?parent=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nHrvatska akademska i istra\u017eiva\u010dka mre\u017ea \u2013 CARNET kao voditelj obrade osobnih podataka po\u0161tuje privatnost i sigurnost svojih korisnika. Stoga vas putem ove obavijesti o privatnosti \u017eelimo informirati koje osobne podatke prikupljamo, kako ih koristimo i kako brinemo o njihovoj za\u0161titi te koja su va\u0161a prava vezana uz obradu podataka.<\/p>\n\t\t\t
[et_pb_section bb_built=”1″ admin_label=”Slu\u017eba za podr\u0161ku korisnicima” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Slu\u017eba za podr\u0161ku korisnicima” _builder_version=”3.21.4″ z_index_tablet=”500″] Slu\u017eba za podr\u0161ku korisnicima sastoji se od dva tima helpdeska, CARNET-ovog Helpdeska i CARNET-ovog …<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n