The CARNET system engineer is the person who, on behalf of the member institution, cares about the correctness and stability of the CARNET computer communication resources that the facility has and their general technical and security status. As a rule, the CARNET system engineer is a person with the appropriate technical education and experience in working with computer technologies.<\/p>\n
The appointment of a CARNET system engineer implies that a member has a person, a group of persons, a technical service or an external associate\/institution that shall assume the maintenance of the network server and communications equipment obtained from CARNET.<\/p>\n
Although the CARNET system engineer does not have to be a member of a member institution, he or she must be appointed by the dean or principal of the member institution where the system engineer works. To appoint a CARNET system engineer, it is necessary to fill out the appropriate Form. If a member has more than one person, associate or institution concerned with the computer communication and information infrastructure of the member, the officially appointed CARNET system engineer is the sole person through whom technical contact between the member and CARNET is realized.<\/p>\n
For effective and timely communication in preventing and addressing computer security incidents, the CARNET system engineer is required to create an abuse-domain address abuse@institution_domain, regularly track the e-mails that arrive at that address and respond promptly to the CARNET CERT and Abuse Service request.<\/p>\n
The rights and obligations of the CARNET system engineers are described in the official document CDA0033<\/a>.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Helpdesk for CARNET System Engineers” next_background_color=”#000000″ _builder_version=”3.19″ module_class=”c-make-harm” prev_background_color=”#000000″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Helpdesk za CARNET sistem in\u017eenjere” _builder_version=”3.19.11″]\nUpon the occurrence of issues on the servers and services that are supported by CARNET, CARNET system engineers can contact Aid for system engineers (sys.help) on http:\/\/syshelp.carnet.hr<\/a>\u00a0by using the electronic identity in the system AAI@EduHr. In the LDAP directory of the institution the system engineer has to set the attribute “hrEduPersonRole” to “CARNET system engineer”. The help desk can also be accessed via e-mail by sending a description of the problem to syshelp@carnet.hr<\/a>.<\/p>\nIt is possible to sort queries in advance and send them to the following e-mail addresses:<\/p>\n\npaketi@carnet.hr<\/a> (queries related to problems with CARNET packages)<\/li>\nhardver@carnet.hr<\/a> (queries related to the CARNET equipment failure)<\/li>\nvpu@carnet.hr<\/a> (queries related to VPU – virtual servers in CARNET)<\/li>\nwsus@carnet.hr<\/a> (queries related to Windows Server Update Services).<\/li>\n<\/ul>\nA part of the services that the system engineers encounter is extracted from the scope of the CARNET Service System Engineer Service. These are the following services:<\/p>\n\nAAI@EduHr system – inquiries should be sent to paketi@aaiedu.hr<\/a><\/li>\nnetwork problems – it is necessary to contact CARNET NOC (Network Operations Centre) by telephone: +385 1 6661 555. The necessary information can be found on page Permanent connection (LINK!!!)<\/li>\nWindows operating systems (both server and client).<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Similar Content” specialty=”off” _builder_version=”3.19″ module_class=”c-make-harm” prev_background_color=”#000000″][et_pb_row][et_pb_column type=”4_4″][et_pb_code admin_label=”Povezane usluge” _builder_version=”3.19″]\t\n\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.virtual<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Virtualni poslu\u017eitelji za ustanove (VPU) je CARNET-ova usluga u prvome redu namijenjena punopravnim ustanovama \u010dlanicama s manjim brojem korisnika.Virtualni je poslu\u017eitelj potpuna zamjena za postoje\u0107e CARNET-ove poslu\u017eitelje u ustanovama …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n Elektroni\u010dki certifikati<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> U suradnji s organizacijom G\u00c9ANT (prije DANTE i TERENA), CARNET nudi uslugu izdavanja elektroni\u010dkih certifikata. Izdavatelj certifikata je tvrtka Sectigo Limited (umjesto dosada\u0161nje tvrtke DigiCert) s kojom je organizacija …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.debian<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> CARNET izra\u0111uje i odr\u017eava CARNET Debian, distribuciju Debian GNU\/Linux operativnoga sustava prilago\u0111enu potrebama CARNET-ovih \u010dlanica. Za CARNET Debian izra\u0111uje se niz prilago\u0111enih programskih paketa radi pru\u017eanja podr\u0161ke sistem in\u017eenjerima, …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.backup<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \t\t\n\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\tSys.backup usluga je bazirana na Baculi, skupu ra\u010dunalnih programa otvorenoga koda, koji omogu\u0107uju upravljanje sigurnosnom kopijom (Backup) te povratom (Recovery) ra\u010dunalnih podataka preko mre\u017ee. Bacula je relativno jednostavan za …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.portal<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Na adresi sysportal.carnet.hr nalazi se portal namijenjen ponajprije CARNET sistem in\u017eenjerima, ali i svima ostalima zainteresiranima za podru\u010dje sistemske administracije. Portal predstavlja najnovije informacije i zbivanja povezana s hardverom, …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.monitor<\/h3>\n sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9026","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCARNET System Engineers - CARNET<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carnet.hr\/en\/carnet-system-engineers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CARNET System Engineers - CARNET\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/carnet-system-engineers\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-19T13:39:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/carnet-system-engineers\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/carnet-system-engineers\\\/\",\"name\":\"CARNET System Engineers - 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Upon the occurrence of issues on the servers and services that are supported by CARNET, CARNET system engineers can contact Aid for system engineers (sys.help) on http:\/\/syshelp.carnet.hr<\/a>\u00a0by using the electronic identity in the system AAI@EduHr. In the LDAP directory of the institution the system engineer has to set the attribute “hrEduPersonRole” to “CARNET system engineer”. The help desk can also be accessed via e-mail by sending a description of the problem to syshelp@carnet.hr<\/a>.<\/p>\nIt is possible to sort queries in advance and send them to the following e-mail addresses:<\/p>\n\npaketi@carnet.hr<\/a> (queries related to problems with CARNET packages)<\/li>\nhardver@carnet.hr<\/a> (queries related to the CARNET equipment failure)<\/li>\nvpu@carnet.hr<\/a> (queries related to VPU – virtual servers in CARNET)<\/li>\nwsus@carnet.hr<\/a> (queries related to Windows Server Update Services).<\/li>\n<\/ul>\nA part of the services that the system engineers encounter is extracted from the scope of the CARNET Service System Engineer Service. These are the following services:<\/p>\n\nAAI@EduHr system – inquiries should be sent to paketi@aaiedu.hr<\/a><\/li>\nnetwork problems – it is necessary to contact CARNET NOC (Network Operations Centre) by telephone: +385 1 6661 555. The necessary information can be found on page Permanent connection (LINK!!!)<\/li>\nWindows operating systems (both server and client).<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Similar Content” specialty=”off” _builder_version=”3.19″ module_class=”c-make-harm” prev_background_color=”#000000″][et_pb_row][et_pb_column type=”4_4″][et_pb_code admin_label=”Povezane usluge” _builder_version=”3.19″]\t\n\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.virtual<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Virtualni poslu\u017eitelji za ustanove (VPU) je CARNET-ova usluga u prvome redu namijenjena punopravnim ustanovama \u010dlanicama s manjim brojem korisnika.Virtualni je poslu\u017eitelj potpuna zamjena za postoje\u0107e CARNET-ove poslu\u017eitelje u ustanovama …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n Elektroni\u010dki certifikati<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> U suradnji s organizacijom G\u00c9ANT (prije DANTE i TERENA), CARNET nudi uslugu izdavanja elektroni\u010dkih certifikata. Izdavatelj certifikata je tvrtka Sectigo Limited (umjesto dosada\u0161nje tvrtke DigiCert) s kojom je organizacija …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.debian<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> CARNET izra\u0111uje i odr\u017eava CARNET Debian, distribuciju Debian GNU\/Linux operativnoga sustava prilago\u0111enu potrebama CARNET-ovih \u010dlanica. Za CARNET Debian izra\u0111uje se niz prilago\u0111enih programskih paketa radi pru\u017eanja podr\u0161ke sistem in\u017eenjerima, …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.backup<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \t\t\n\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\tSys.backup usluga je bazirana na Baculi, skupu ra\u010dunalnih programa otvorenoga koda, koji omogu\u0107uju upravljanje sigurnosnom kopijom (Backup) te povratom (Recovery) ra\u010dunalnih podataka preko mre\u017ee. Bacula je relativno jednostavan za …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.portal<\/h3>\n \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Na adresi sysportal.carnet.hr nalazi se portal namijenjen ponajprije CARNET sistem in\u017eenjerima, ali i svima ostalima zainteresiranima za podru\u010dje sistemske administracije. Portal predstavlja najnovije informacije i zbivanja povezana s hardverom, …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\n\n \n \n \n Service <\/div>\n\n sys.monitor<\/h3>\n sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>\n<\/span>\n <\/div>\n\n \n \n Internetske usluge \n <\/use>\n <\/svg>\n <\/div>\n\n <\/div>\n \n <\/div>\n<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9026","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCARNET System Engineers - CARNET<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carnet.hr\/en\/carnet-system-engineers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CARNET System Engineers - CARNET\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carnet.hr\/en\/carnet-system-engineers\/\" \/>\n<meta property=\"og:site_name\" content=\"CARNET\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/CARNET.hr\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-19T13:39:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carnet.hr\/wp-content\/uploads\/2019\/06\/facebook_OG_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CARNET_HR\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carnet.hr\\\/carnet-system-engineers\\\/\",\"url\":\"https:\\\/\\\/www.carnet.hr\\\/carnet-system-engineers\\\/\",\"name\":\"CARNET System Engineers - 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It is possible to sort queries in advance and send them to the following e-mail addresses:<\/p>\n
A part of the services that the system engineers encounter is extracted from the scope of the CARNET Service System Engineer Service. These are the following services:<\/p>\n
sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>\n<\/span>\n <\/div>\n\n
sys.monitor je usluga nadzora poslu\u017eitelja i servisa na mre\u017ei. Ovu uslugu mogu koristiti ustanove \u010dlanice CARNET-a. sys.monitor slu\u017ei za izvje\u0161tavanje o dostupnosti mre\u017enih resursa i generira podatke o zna\u010dajkama sustava …<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9026","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n