Comprehensive computerization of the education system – CISOO

Improvement and development of services and registers 

Upgrades are planned that will improve the user experience of system users in all modules and parts of the integrated software solution developed in the project “Computerization of Processes and Establishment of a Complete Electronic Enrollment Service in Educational Institutions” (e-Enrollment), as well as other upgrades.

Upgrades apply to systems/subsystems/modules:

• e-Matica
• Applications and enrollments in early childhood education and care institutions
• Applications and admissions to elementary schools
• High school applications and enrollment
• Applications and enrollments in student dormitories
• Reporting system,
• National Adult Education Information System
• User portal
• NISpVU 2
• GSB Integration.

Furthermore, the project will develop an Application for comparing studies and a Module for keeping records of school curricula and annual school plans.
All modules and systems covered by this project will be upgraded with the functionalities necessary for alignment with all changes in laws and regulations, as well as functionalities in accordance with the requirements and needs of key and end users of the system.

Development of digital record of issued documents  

Key activities relate to the creation of a digital record of issued final documents for higher, secondary, and primary education, as well as other forms of education, including an application programming interface (API) for institutions through which data can be entered into the aforementioned record. Also, an interface will be created for generating analyses and statistical reports based on the collected data.  

Supporting infrastructure 

It covers the equipping and upgrading of CARNET data centers with equipment that will serve to host applications and databases, as well as other necessary information system services. It is planned to expand the system to a hybrid operating mode between the infrastructure in data centers and in the public cloud, so that necessary capacities in the public cloud can be automatically engaged during peak system loads. 

Application and infrastructure security testing 

The activity encompasses security testing of applications to be developed and/or enhanced through this project, as well as security testing of the appropriate IT infrastructure for hosting the applications, databases, and other necessary services.

User education  

In accordance with the improvement of existing services, the development of new and additional activities planned to be carried out in this operation, an evaluation and update of user instructions is planned in order to align them with the newly implemented functionalities and to facilitate their use for users. Additionally, new instructions will be created for parts of the system that will be developed through the project. CARNET, with its existing capacities and knowledge, will, as a multidisciplinary team, prepare a proposal for a plan of mandatory elements and guidelines for the creation of educational content based on existing content and user feedback.  

To more efficiently and effectively guide users through developed/improved systems/subsystems/modules and functionalities within previous activities, CARNET plans to conduct online training (webinars, e-courses), the recordings of which would be permanently available on CARNET's existing portals. Training would take place as needed (if new functionalities are found to be extremely complex and/or if a completely new module needs to be created that users must be familiarized with).

Customer support 

Customer support will be primarily provided through the CARNET helpdesk for all newly developed and improved services, registers, and records, in order to help end-users navigate new functionalities and systems that are the subject of project activities as effectively as possible. Likewise, in order to provide quality support and a better user experience, activities are planned for informing and notifying users through various communication channels (e.g., email, SMS, etc.) and interactive interface elements (notification interface), as well as dynamic monitoring of key activities (reports and forms on statuses at individual key steps in the enrollment process).

Through this element, it will be ensured that project-related information is shared in a timely manner with both direct users and other stakeholders and the public (through the creation of a visual identity, continuous relations with various bodies throughout the project, social media posts, and the development of a communication strategy). This element includes activities to raise awareness of the project's activities and results, and relates to ensuring the visibility of project implementation; promoting the project in partnership with key stakeholders, and disseminating project results.

In addition to the specified key project activities, CARNET will also carry out horizontal activities which include: preparation and monitoring of project implementation in accordance with relevant strategic documents and the PULJP, quality and efficient project management, and preparation and implementation of public procurement in accordance with the legal framework.