Permanent relationship

CARNET (Croatian Academic and Research Network) is a computer network CARNET connects schools, institutes, faculties, and other institutions within the science and education system to promote computer technologies and the opportunities they offer in the world of science and education. CARNET operates under the auspices of the Ministry of Science, Education, and Youth, from whose budget it is financed.

The permanent connection service is how CARNET enables its members to have a permanent connection to the internet. CARNET rents telecommunication lines and provides the equipment to establish an access point to the CARNET network at the member's location.

Legal entities can become permanent connection users if they have regulated Membership in CARNET network you meet the minimum technical requirements for connecting to the CARNET network (as described in Decision on minimum technical conditions for the installation of telecommunications equipment and connection to the CARNET network.

Difficulties connecting to the CARNET network can be reported via Customer support services.

If you notice any difficulties with CARNET equipment at your institution's location, please inform Customer support service.

Requests for increasing the connection speed of a member to the CARNET network should be submitted by letter to the following address:

Croatian Academic and Research Network – CARNet
Josipa Marohnića 5
10,000 Zagreb

The request needs to explain the request for an increase in connection speed. CARNET will decide on the submitted request within a reasonable period, depending on existing technical and other possibilities.

CARNET, depending on the technical and other conditions, is able to provide its members with some additional network services such as, for example, QoS, additional public IP addresses, and the like. If there is a justified reason on the member's side for using an additional network service, it is necessary to send a request by email to the address helpdesk@carnet.hr along with a detailed explanation.

CARNET will decide on the submitted request within a reasonable timeframe, depending on existing technical and other possibilities.

After your institution meets the minimum technical requirements prescribed in Decision on minimum technical conditions for installing telecommunications equipment and connecting to the CARNET network  and thus becomes ready for connection to the CARNET network, it is not necessary to send a letter to CARNET, but it is sufficient for your CARNET coordinator, or resource administrator, to inform the Service for Member Institutions via email at the address helpdesk@carnet.hr.

If a member of the CARNET network is moving to another location, they are obliged to submit a request for a change of location to the Ministry of Science, Education and Youth at the following address:

Ministry of Science, Education and Youth
IT Department
Donje Svetice 38
10,000 Zagreb

If the connection at the location from which the institution is moving is no longer needed, this must be clearly stated in the request so that the lease for the telecommunications line that is no longer in use can be canceled.

It is necessary to inform CARNET's Service for Member Institutions about the relocation by email to the address helpdesk@carnet.hr How can the procedure for connecting or relocating equipment to a new location be initiated as soon as possible?.