e-Građani mToken is a credential of a significant level of security, which allows users to electronically authenticate to access the system. e-Citizens. It consists of a mobile and a server application. The mobile application is used to generate one-time passwords with which the user accesses public electronic services.

Given that mToken is a credential of significant security level, it is intended for accessing public electronic services within the e-Citizen project, which require low and significant security level credentials for access. .

In addition to the e-Građani mToken mobile application, there is also an e-Građani mToken server application, where users can view and change their contact information, and use it to activate the client application on another mobile device.

Special attention is paid to application security and data protection:

• e-Građani mToken does not store the user's secret PIN anywhere
• e-Citizen mToken cannot be copied to another mobile device
• The e-Citizen mToken for generating one-time passwords does not use an internet connection.

To activate the e-Građani mToken application on your mobile device, you must visit a FINA branch in person. Along with a correctly completed and signed application form, you need to present a valid identity card or passport to the clerk at the counter.

The application can be downloaded:

• for Android devices on Google Play Store
• for iOS devices on Apple App Store
• for BlackBerry devices on Amazon Store.

Customer service phone support hours:
On working days from 7:30 AM to 3:30 PM

Privacy Notice

Croatian Academic and Research Network – CARNET respects the privacy and security of e-Citizens mToken users. Therefore, through this privacy notice, we wish to inform you about what personal data we collect, how we use it, how we protect it, and what your rights are regarding data processing.

The data we collect

In accordance with the General Data Protection Regulation (Regulation (EU) 2016/679), the following data are collected when activating the e-Građani mToken: name, surname, unique personal identification number (OIB), address, date of birth, email address, and phone number.

All personal data is used exclusively for the purpose for which it was collected.

The period for which personal data will be stored

All personal data will be deleted after the purpose for which it was collected has ceased, or upon termination of the contractual relationship, and at the latest after the expiry of all legal obligations related to the retention of personal data.

Transfer of your personal data

The collected data will not be made available to third parties in any way, except in cases where such an obligation is regulated by law.

Access and update your personal information

The user has the following rights at all times:

• right to access data and inspect data
• Right to be informed about the processing of personal data
• right to data portability
• right to withdraw consent
• right to lodge a complaint
• right to rectification and amendment of personal data in case the data is incomplete or inaccurate
• right to erasure in cases such as cessation of the purpose of processing, withdrawal of consent, or in case of objection

The security of your personal data

We take all technical and organizational security measures to protect your personal data from unauthorized or unlawful processing and from accidental loss, destruction, or alteration.

Identity and contact details of the Data Protection Officer

CARNET has appointed a Data Protection Officer in accordance with the relevant regulations, whom you can contact for all questions related to the processing of your personal data or the exercise of your rights regarding personal data protection within CARNET.

https://www.carnet.hr/zastita-osobnih-podataka/

Supervisory body

If you have a complaint regarding your rights, you can submit it to the personal data protection supervisory authority, i.e., the Personal Data Protection Agency (AZOP).

Personal Data Protection Agency

https://azop.hr/

Notification of Changes

All changes to the privacy notice will be posted on this page in a timely manner or made available to users in another appropriate way.