Membership in CARNET Network for Institutions

About Membership

CARNET members are institutions in the science and higher education system:

Universities and their faculties
other higher education institutions
scientific and research institutes,

and institutions of primary and secondary education:

secondary schools
primary schools
dormitories.

By connecting to the CARNET network and providing the necessary network equipment, the internet and the use of CARNET services are provided to scientists, professors, teachers in primary and secondary schools, students and pupils and other members of staff.

How to Become a Member

Connecting to the CARNET network for institutions in the science and higher education system

The Minister of Science makes the Decision on Membership of the Academic Institution in the CARNET Network and Education based on the Decision of the Ministry of Science and Education on the acquisition of the status and rights of the users of CARNET. In order to gain access to the internet via the CARNET network for an institution from the academic community, it is necessary to submit a completed Membership form to the CARNET Network for Academic Institutions in the Ministry in which it is necessary to emphasize:

general information on the institution (mandatory address of the location for which the connection is required)
based on which document the institution was established
what kind of membership in the CARNET network is required (full, associated, temporary)
why the institution needs to connect to the CARNET network.

All needs to be supported by valid documentation, and the Form is sent to the following address:
Ministry of science and Education
Donje Svetice 38
10000 Zagreb

By way of exception, the CARNET Governing Council may also decide to provide the membership to institutions for which CARNET provides support during the pilot projects.

Upon gaining the status of a member of the CARNET network, the academic community institution is required to enter into a membership agreement with CARNET regulating mutual rights and obligations related to the use of services and resources and appointing its official representatives in CARNET relations:

Connecting to the CARNET network for primary and secondary schools and student dorms

The Minister of Science and Education also issues the Decision on membership of the school in the CARNET Network. In order to gain access to the internet via the CARNET network for primary and secondary schools and student dorms it is necessary to submit a completed form for connection to the Ministry to the following address:
Ministry of Science and Education
Donje Svetice 38
10000 Zagreb

Once a school or student dorm receive their member status, a contract with CARNET is signed, which regulates mutual rights and obligations related to the use of services and resources, and the primary and secondary school institution is obliged to appoint its official representatives in relation with CARNET:

Rights and Obligations of Members

By joining the CARNET network, and in accordance with the Decision of the Ministry of Science and Education on acquiring the status and rights of CARNET users, the member exercises the following rights:

the right to an access point in the CARNET network
the right to transfer information from the access point in CARNET to a computer network within the Republic of Croatia and to the world
the right to use the assistance intended for end-users in the form of User Support Services (Helpdesk)
the right to use CARNET expert assistance services in the form of a CARNET System Engineer Support Service (system engineer helpdesk)
the right to use CARNET CERT and Abuse Service in cases of computer security incidents and the unacceptable use of CARNET resources.

According to the same Decision of the Ministry, each member of CARNET is obliged to:

before connecting to the CARNET network, ensure the basic conditions required for connection, as required by the CARNET CDA document CDA0018
sign a contract with CARNET that defines relationships and mutual obligations
appoint representatives of the CARNET Membership Associations according to the CARNET document Decision on member’s representatives in relation to CARNET
always inform all employees, pupils and students of their rights and ensure the right to use CARNET resources through the continuous opening of electronic identities in the AAI@EduHr system
establish and maintain information services and publish and update information on the activity of the institution, in accordance with the decisions of the Ministry and CARNET,
establish and maintain LDAP directory for authentication and authentication of users
not to charge, directly or indirectly, access to CARNET resources
ensure that users, in the area of its responsibility, act in accordance with the Decision on the acceptable use of the CARNET Network CDA0035 and in accordance with other CDA documents.

Other rights and obligations depend on the category of membership to which the institution belongs (full, affiliated or temporary), and more details can be found in the Decision of the Ministry of Science and Education on acquiring the status and rights of CARNET users.

Questions and Answers

The CARNET network is a high-speed broadband network connecting universities, research institutes, and their affiliated institutions in the Czech Republic. It's part of the European research and education networking community, providing advanced network services for research, education, and collaboration.

CARNET (Croatian Academic Research Network) is a computer network connecting schools, institutes, faculties, and other institutions within the science and education system, promoting computer technologies and their opportunities in the world of science and education. CARNET operates under the auspices of the Ministry of Science and Education, from whose budget it is financed.

CARNET provides internet access to educational and research institutions in Croatia. This includes universities, public research institutes, and schools. Students, faculty, and researchers at these institutions can access the internet through the CARNET network.

The right to access the CARNET network can be:

at the institutional level, where an institution is a member of CARNET, meaning the institution joins the CARNET network,

b) On a personal level via wireless internet, cable internet, or ADSL for home connection if you are a pupil, student, or employee of a CARNET network member. A list of available services can be found here.

CARNET is a network that serves the Croatian academic and research community. Membership in CARNET is primarily intended for institutions involved in education and research within Croatia. This includes: * **Universities and University Colleges** * **Research Institutes** * **Secondary Schools** * **Primary Schools** * **Other Educational Institutions** **How to Become a Member of CARNET:** The process for an institution to become a member of CARNET generally involves the following steps: 1. **Express Interest and Contact CARNET:** The institution should initiate contact with CARNET. This can typically be done through their official website, by phone, or by email. They will likely have a dedicated department or contact person for membership inquiries. 2. **Meet Eligibility Criteria:** CARNET has specific criteria that institutions must meet to be eligible for membership. These criteria usually relate to the institution's status (e.g., accredited university, registered school), its mission (education and research focus), and its technical infrastructure to connect to the CARNET network. 3. **Formal Application:** The institution will need to complete a formal application. This application will likely require detailed information about the institution, its legal status, its user base (students, staff), and its current IT infrastructure. 4. **Technical Requirements and Connection:** CARNET will assess the institution's readiness for network connection. This may involve: * Ensuring the institution has appropriate network hardware (routers, switches) and cabling. * Adhering to CARNET's technical standards and protocols. * Planning and executing the physical connection to the CARNET backbone. 5. **Agreement and Contract:** Once the application is approved and technical requirements are met, the institution will enter into an agreement or contract with CARNET. This agreement will outline the terms of membership, the services provided, the responsibilities of both parties, and any associated fees. 6. **Onboarding and Service Activation:** After the agreement is signed, CARNET will proceed with onboarding the institution and activating the provided services. This may include user account creation, network configuration, and access to CARNET's support and resources. **Key Points to Consider:** * **Official CARNET Website:** The most accurate and up-to-date information regarding membership, eligibility, and the application process can be found on the official CARNET (Croatian Academic and Research Network) website. * **Specific Requirements:** The exact requirements and procedures might differ slightly based on the type of institution (e.g., a university versus a primary school). * **Support:** CARNET typically provides significant support to its members, assisting them through the entire process from initial inquiry to becoming a fully functioning member. It is highly recommended to visit the CARNET website or contact them directly for the most current and detailed information on becoming a member.

CARNET is a computer network for the academic, scientific-research, and educational community. Therefore, CARNET's members are primarily institutions within the science and education system. These include:

Universities and their faculties
other higher education institutions
Scientific and research institutes
elementary and secondary schools.

It is important to note that membership in the CARNET network is not assigned by CARNET but by the Minister of Science and Education based on the submitted files. Decision of the Ministry of Science and Education.

The application for membership in the CARNET network should therefore be sent to the following address:

Ministry of Science and Education

Donje Svetice 38

10000 Zagreb

To make it easier for users to apply for membership in the CARNET network, CARNET has developed special forms that need to be filled in and verified by the Principal/Dean of the institution and sent to the Ministry. The forms include all the information you need to fill out: Form for joining the CARNET network for primary and secondary schools and students’ dorms, Form for joining the CARNET network for institutions in the academic community.

It is necessary to emphasize why your institution needs to connect to the CARNET network and to which address you want to connect. After that, you will receive a Decision of the Ministry that will inform you if your request has been approved and what kind of membership your institution has been granted.

A copy of the Decision is also received by CARNET. Exceptionally, a decision on temporary membership may be made by the CARNET Governing Council.

CARNET network has the following types of membership: * **Research and Education Institutions:** Universities, institutes, and secondary schools. * **Network Operators:** Institutions that manage their own computer networks and want to connect to CARNET. * **Associated Members:** Other organizations that have a specific interest in CARNET's services and network.

According to the aforementioned Decision, the Minister of Science and Education can assign your institution one of three membership types in the CARNET network.

Full Membership - obtained by legal entities whose core business is financed from the budget of the Republic of Croatia, within the scope of the Ministry of Science and Education (public higher education institutions, scientific and research legal entities, and secondary schools). The decision to acquire full member status is made by the Minister of Science and Education and is granted for an indefinite period.

Associated membership – can be obtained by legal entities that contribute to the functioning of the science and higher education system through their activities and, in the opinion of the Ministry of Science and Education, are worthy of such status. The decision to grant Associate Member status is made by the Minister of Science and Education and is valid indefinitely.

Temporary membership – can be obtained by legal entities, particularly institutions within the health and culture systems, educational institutions, state bodies, and associations. This membership grants temporary admission to the CARNET network for specific jobs and activities. The decision to grant temporary membership status is made by the Minister of Science and Education or the CARNET Governing Council, based on collaboration with the institution's pilot project, and is valid for a defined period.

What are the specific differences regarding the membership type of individual members?

CARNET secures and leases telecommunication lines to full-fledged members who need to connect to the CARNET network and provides them with the necessary communication equipment.

Temporary and Associate Members are obliged to finance and acquire the necessary communications equipment and lease the TC line required for connectivity, according to CARNET's specifications, unless otherwise decided by the Minister of Science and Education.

Pupils, students, and employees of full-fledged and affiliated member institutions have the same rights regardless of the type of membership (see 8.). Temporary members do not have the right to enter the AAI@EduHr system, except exceptionally if the AAI@EduHr Council decides so.

All members of the CARNET network exercise the right to use CARNET's services.

the right to connect to the Internet via the CARNET network, with costs covered by CARNET
the right to use assistance for end-users in the form of a Support Service (Helpdesk)
the right to use CARNET services, depending on the type of membership and type of institution, the list of services is available Here.

What rights do full and associate members who are employees, pupils, and students have?

By creating an electronic identity in the AAI@EduHr system within a CARNET member institution, CARNET offers the following services to pupils, students, and employees of full and associate members:

the right to use CARNET services, depending on

After receiving the Ministry's decision on membership in the CARNET network, the next steps typically involve: 1. **Reviewing the Decision:** Carefully read the decision document. It will outline the terms of your membership, any conditions, and what is required from your institution. 2. **Contacting CARNET:** Reach out to CARNET (Croatian Academic and Research Network) for further instructions. They will guide you through the technical setup and integration process. 3. **Technical Setup:** This often includes: * **Network Connection:** Arranging for your institution's physical connection to the CARNET network. * **IP Addressing:** Obtaining and configuring IP addresses for your institution's devices. * **DNS Configuration:** Setting up your domain name system (DNS) to be part of the CARNET network. * **Authentication and Authorization:** Implementing systems for user authentication and authorization to access CARNET resources and services. 4. **Service Activation:** Once the technical infrastructure is in place, you can begin activating and utilizing CARNET's services, which might include: * Internet connectivity. * Email services. * Access to specialized academic and research resources. * Collaboration tools. * Security services. 5. **User Training and Awareness:** Inform and train your staff and users about the benefits of CARNET membership, acceptable use policies, and how to access and utilize the provided services. 6. **Compliance and Reporting:** Ensure your institution adheres to CARNET's policies and any reporting requirements. It's essential to follow the specific instructions provided by the Ministry and CARNET, as the exact steps can vary.

A copy of the Decision is also submitted by the Ministry of Science and Education to CARNET Customer Service, which then contacts the new member and arranges an introductory meeting. At that meeting, the member's representatives are informed of the rights and obligations arising from the assignment of CARNET membership status and the procedure for connecting to the CARNET network.

What are the requirements a member must meet before joining the CARNET network?

In order to initiate the connection process as soon as possible, it is necessary for the institution to fulfill some administrative and technical requirements. Therefore, the following needs to be done as soon as possible:

1. to nominate the persons who will be responsible for contacting CARNET:

Institutions from the academic community:

contact person – CARNET coordinator
person for the technical support contact – CARNET system engineer.

Institutions from the education system:

Resource administrator
Directory administrator.

2. To sign a CARNET agreement that regulates the mutual rights and obligations related to the use of services and resources. CARNET will send the contract after the meeting has been held.

3. To meet the minimum technical requirements necessary to connect to each location as described in CDA0018.

Upon receipt of the appointment of the designated contact person for CARNET and notification that the minimum technical conditions have been met, CARNET will initiate the institution's connection procedure.

How to appoint contact persons with CARNET?

Forms for appointing contact persons with CARNET are available to the Pricipal of institutions in the application potpis.carnet.hr when selecting “Forms” on the toolbar or via a direct link:

Appointment form for Directory Administrator
Appointment form for Resource Administrator
Appointment form for e-Class Register Administrator

Other forms for appointing persons for contact with CARNET must be certified and signed by the here and they need to be certified and signed by the Dean/Principal of the institution and sent to our address:

Croatian Academic and Research Network – CARNET
Josipa Marohnića 5
10000 Zagreb

Once we have received the appointments, we will contact the appointed individuals to provide them with further instructions for the work.

The CARNET coordinator is responsible for managing and overseeing the CARNET program. This includes tasks such as coordinating activities, ensuring compliance with program guidelines, facilitating communication among participants, and reporting on program progress.

The CARNET coordinator is the official contact person for CARNET and the member. It is desirable for them to have the organizational capability to plan and encourage the best application and use of CARNET resources within the member institutions, and to organize the use and application of these resources.

Each institution can have only one appointed CARNET coordinator, regardless of the number of locations where the facility is located.

Once the institution has appointed a new CARNET coordinator, CARNET automatically discharges the duties of the person who previously performed this function.

The CARNET coordinator function should be performed by a qualified and experienced individual or a team, depending on the complexity and scale of the CARNET network. This role typically requires strong organizational, technical, and communication skills. Here are some key qualifications and responsibilities of a CARNET coordinator: **Qualifications:** * **Technical Expertise:** A deep understanding of the CARNET system, its components, and the underlying network technologies. This includes knowledge of networking protocols, hardware, software, and security best practices. * **Project Management Skills:** The ability to plan, execute, and monitor CARNET-related projects, manage resources, identify risks, and ensure timely completion. * **Communication and Interpersonal Skills:** Excellent verbal and written communication skills are essential for liaising with various stakeholders, including IT teams, end-users, vendors, and management. * **Problem-Solving Abilities:** The capacity to diagnose and resolve technical issues efficiently and effectively. * **Organizational Skills:** The ability to manage multiple tasks, prioritize effectively, and maintain accurate records. * **Security Awareness:** A strong understanding of cybersecurity principles and the ability to implement and enforce security policies related to the CARNET network. * **Familiarity with CARNET Policies and Procedures:** Knowledge of the specific rules, guidelines, and operational procedures governing the CARNET network. **Potential Roles that could perform the CARNET Coordinator Function:** * **Dedicated CARNET Coordinator:** In larger organizations, a specific role might be created for this purpose. * **Network Administrator/Manager:** Individuals responsible for managing the organization's overall network infrastructure often take on CARNET coordination responsibilities. * **IT Project Manager:** If CARNET implementation or upgrades are ongoing projects. * **Senior IT Support Staff:** Experienced support personnel who have a thorough understanding of the network. * **IT Operations Manager:** Overseeing the daily operations of the IT infrastructure, which would include CARNET. **Key Responsibilities:** * **System Monitoring and Maintenance:** Ensuring the CARNET network is operating optimally, monitoring performance, and scheduling regular maintenance. * **Troubleshooting and Issue Resolution:** Identifying and resolving network connectivity issues, performance problems, and security incidents. * **Configuration and Management:** Managing the configuration of CARNET devices, access controls, and user permissions. * **Security Enforcement:** Implementing and enforcing security policies to protect the CARNET network from threats. * **User Support and Training:** Providing assistance to users encountering issues with the CARNET system and potentially conducting training. * **Documentation:** Maintaining accurate documentation of the CARNET network, including configurations, procedures, and incident reports. * **Collaboration:** Working closely with other IT teams, departments, and external vendors. * **Policy Adherence:** Ensuring compliance with all relevant CARNET policies and regulatory requirements. * **Reporting:** Providing regular reports on CARNET network performance, security status, and any significant issues to management. The specific choice of who performs this function will depend on the organization's structure, the size and complexity of its CARNET network, and its available IT resources.

The CARNET coordinator is the person who notifies CARNET of any changes and needs of the institution, including administrative changes, CARNET equipment status reports, and requests for CARNET to upgrade communication equipment or connections.

CARNET Coordinator's duties include, among other things, informing users and management about CARNET activities, preparing CARNET annual reports, raising awareness of the benefits of information technology in the institution's day-to-day operations (more actively using IT), and cooperating with the administration and a system engineer to optimize equipment use and achieve quality of service for CARNET users. Coordinators from all institutions actively participate in the work of the Users Board, an advisory body to the CARNET CEO.

The function of a CARNET system engineer is to design, implement, and maintain the CARNET network infrastructure. This includes: * **Network Design and Architecture:** Planning and designing the overall network topology, ensuring scalability, reliability, and security. * **Implementation and Deployment:** Setting up and configuring network devices such as routers, switches, firewalls, and servers. * **Network Monitoring and Performance Tuning:** Continuously monitoring network performance, identifying bottlenecks, and optimizing configurations to ensure smooth operation and high availability. * **Troubleshooting and Resolution:** Diagnosing and resolving network issues, outages, and performance problems promptly. * **Security Management:** Implementing and maintaining network security measures, including firewalls, intrusion detection/prevention systems, and access controls, to protect against cyber threats. * **Capacity Planning:** Forecasting future network needs and planning for capacity upgrades to accommodate growing traffic demands. * **Vendor Management:** Interacting with network hardware and software vendors for equipment procurement, support, and updates. * **Documentation:** Creating and maintaining detailed documentation of the network configuration, policies, and procedures. * **Collaboration:** Working with other IT teams, departments, and external partners to ensure seamless integration of the CARNET network with other systems and services. * **Stay Updated:** Keeping abreast of the latest networking technologies, trends, and best practices to continuously improve the CARNET system.

CARNET system engineers are individuals with adequate technical education and experience in working with computer technologies, through which they provide CARNET's technical support for the computer communication resources made available to members. One of their responsibilities is the maintenance of CARNET equipment located at the member's facility.

Each institution can only have one appointed CARNET system engineer, irrespective of the number of locations where the facility is situated.

Once the institution has appointed a new CARNET system engineer, the duties of the person who previously performed this function are automatically discharged.

The function of the directory administrator is to manage and maintain a directory, which is essentially a database of information, often for users, files, or other resources within a system or network. This management typically involves: * **Creating and deleting entries:** Adding new users, files, or resources, and removing those that are no longer needed. * **Modifying attributes:** Updating information associated with entries, such as user names, passwords, contact details, permissions, or locations. * **Managing access control and permissions:** Defining who can access what information or resources and what actions they are allowed to perform. * **Ensuring data integrity and security:** Implementing measures to protect the directory from unauthorized access, corruption, or loss, and ensuring the accuracy and consistency of the data. * **Performing backups and restores:** Regularly backing up the directory data to prevent loss and being able to restore it in case of failure. * **Monitoring performance and availability:** Ensuring the directory is functioning efficiently and is accessible when needed. * **Troubleshooting issues:** Diagnosing and resolving problems related to directory access, performance, or data integrity. * **Implementing policies and standards:** Enforcing rules and guidelines for how the directory is used and maintained. The specific responsibilities can vary depending on the type of directory being managed. For example, a directory administrator for an operating system (like Active Directory) will have different tasks than an administrator for a web directory or a document management system.

The directory administrator is the official school representative, who must be a staff member, appointed by the Principal. The Directory Administrator is a CARNET-related and member-related function, and is not a job. The Administrator is obligated to respect and enforce decisions and to respect recommendations made by CARNET regarding CARNET resources made available to the member.

The Directory Administrator is an administrator in the school responsible for updating the LDAP directory. Directory updating is of utmost importance since the directory is part of a unique authentication and authorization infrastructure (AAI).

It is recommended that the administrator be a school employee who is otherwise responsible for keeping a student register, meaning one of the school's administrative staff.

At the beginning of each school year, the administrator updates the directory, i.e. adds electronic identities for new AAI@EduHr students and teaching staff, and removes users who no longer have student status or school staff who are deleted from the database. In addition to the obligation to update the directory annually, the directory administrator is obliged to update the status of the directory (e.g., arrival/departure of new teaching staff or students from/to the school).

The form for appointing a directory administrator can be downloaded here.

The function of a resource administrator is to manage and control access to resources within a system. This includes tasks such as: * **Granting and revoking permissions:** Determining who can access specific resources and what actions they can perform (e.g., read, write, execute). * **Monitoring resource usage:** Tracking how resources are being utilized to identify bottlenecks, optimize performance, and ensure fair allocation. * **Enforcing security policies:** Implementing and maintaining security rules to protect resources from unauthorized access, modification, or deletion. * **Allocating resources:** Assigning resources to users, processes, or applications based on defined policies and requirements. * **Auditing access:** Maintaining logs of resource access and modifications for security and compliance purposes. * **Managing resource lifecycles:** Overseeing the creation, maintenance, and eventual retirement of resources. In essence, a resource administrator acts as a gatekeeper and manager to ensure that resources are used efficiently, securely, and according to established rules. The specific resources they manage can vary widely, from physical hardware (like servers, storage, printers) to software (like licenses, applications, databases) and even data.

The resource administrator is the official representative of the school and must be a staff member, appointed to this role by the Principal. The resource administrator is obligated to respect and enforce decisions, and to respect recommendations made by CARNET regarding CARNET resources made available to the member.

The resource administrator is an IT-educated person in charge of allocating resources to end-users. They can only allocate resources that CARNET has provided to his school to users within his school.

On behalf of the school, he may request additional resources from CARNET and establish technical contacts regarding the computer communication resources CARNET has made available to the member. If a member has a larger number of individuals, associates, or institutions responsible for the member's computer communication and information infrastructure, the officially appointed resource administrator is the sole point of contact for technical communication between the member and CARNET.

In the name of the Member, they are responsible for the accuracy and stability of the resources that CARNET has made available to the Member, as well as for the general technical and security status of the computerized communication system that is part of the CARNET network.

The resource administrator appointment form can be downloaded here.

How to revoke a CARNET system engineer and CARNET coordinator or directory administrator and resource administrator?

Each institution can only have one CARNET coordinator and one CARNET system engineer or one resource administrator and one directory administrator, and each new appointment will automatically revoke the old one. Therefore, no formal dismissal is required.

You have received the Decision on connection and met the minimum technical conditions. Why is the connection to the CARNET network taking so long?

After receiving notification of minimum technical conditions for appointing and receiving appointments for contact persons, CARNET immediately begins negotiating the method and possibilities of connection with telecommunications operators. However, the actual implementation depends on CARNET's budget and the procurement process. This can be due to a lack of adequate telecommunication infrastructure for connecting the site.

Where to send a notice that your institution has met the minimum technical conditions?

Once the institution meets the minimum technical requirements stipulated in the CDA0018 and is therefore ready to join the CARNET network. It is not necessary to send a memo to CARNET. It is sufficient to inform the Helpdesk at helpdesk@carnet.hr via e-mail.

Does the member have the right to connect multiple additional locations to the CARNET network?

Regardless of membership type, CARNET members have the right to connect an unlimited number of additional locations to the CARNET network. The decision to include an additional location in the plans for joining the CARNET network is made by the Minister of Science and Education individually for each additional location.

How to request the connection of an additional location to the CARNET network?

The decision to include an additional site in the plans for joining the CARNET network is made by the Minister of Science and Education.

To request additional locations from the Ministry for a connection, please fill out the form and send it to the address indicated on the form. In the case of relocation from one site to another, you must specify the original location from which the institution is moving in order to transfer the operator's leased lines, and state the address/location for which the new connection is required.

Form for connecting/disconnecting additional locations for academic institutions.

Form for connecting/disconnecting additional locations for institutions from the education system.

What to do after you receive a decision on connecting an additional location?

A copy of the Decision shall also be obtained by CARNET Customer Service, which shall inform member representatives of the conditions to be met to begin the joining process as soon as possible (CDA0018). The procedure is the same as for connecting the base location – when the CARNET coordinator informs CARNET via email at helpdesk@carnet.hr that the conditions are met and the connection process shall begin.

What to do if the institution moves to another location?

If a member of the CARNET network moves to another location, it must apply for a change of location to the Ministry of Science and Education at the following address:

Ministry of Science and Education

Donje Svetice 38

10000 Zagreb

The application is submitted by filling in:

Relocation Form for the Academic Community

Form for Relocation of a School or a Student Dormitory

Once both the institution and CARNET receive the Ministry’s decision, the procedure is the same as for connecting the base location.

Does CARNET assign computer equipment to its member institutions?

CARNET does not assign its computer equipment to its members.

The co-operation of member institutions and CARNET looks like a collaborative partnership focused on supporting and advancing the use of information and communication technologies (ICT) within the Croatian academic and research community. This co-operation typically involves: * **Service Provision and Utilization:** CARNET provides a range of essential ICT services to its member institutions (universities, colleges, research institutes). These services include high-speed internet connectivity, secure network infrastructure, cloud services, identity and access management, e-learning platforms, digital content repositories, and specialized research networks. Member institutions utilize these services to enhance their teaching, research, and administrative operations. * **Development and Implementation of New Services:** CARNET works in close consultation with its members to identify emerging needs and to develop and implement new ICT solutions. This often involves pilot projects, feedback mechanisms, and joint development efforts to ensure that the services are relevant, effective, and meet the specific requirements of the academic community. * **User Support and Training:** CARNET offers technical support and training programs to the staff and students of its member institutions. This ensures that users can effectively leverage the available ICT resources and services. Training might cover new technologies, cybersecurity best practices, or the use of specific CARNET applications. * **Consulting and Advisory Services:** CARNET provides expert advice and consultation to member institutions on ICT strategy, infrastructure development, cybersecurity, and digital transformation initiatives. This helps institutions make informed decisions about their technology investments and implementations. * **Community Building and Knowledge Sharing:** CARNET acts as a hub for the Croatian academic and research ICT community, fostering collaboration and the sharing of best practices among institutions. This includes organizing conferences, workshops, and other events where members can connect, exchange ideas, and learn from each other. * **Policy and Standards Development:** CARNET plays a role in developing and promoting ICT policies and standards within the academic and research sector, contributing to interoperability, security, and efficiency across the community. * **Research and Development (R&D) Support:** CARNET supports research activities by providing access to advanced computing resources, specialized networks for scientific collaboration, and tools for data management and analysis, often in collaboration with research groups within member institutions. In essence, the co-operation is a symbiotic relationship where CARNET provides the infrastructure, services, and expertise, and member institutions actively engage with these offerings, provide feedback, and contribute to the collective advancement of ICT within the Croatian academic and research landscape.

Both the institution and CARNET are obliged to fulfill the provisions of the signed contract, which ensures the highest quality of cooperation. This implies, among other things, that each CARNET member institution should:

Grant the right to use CARNET resources and enable the continuous opening of the electronic identity in AAI@EduHr
regularly inform all its users (employees, pupils, students) about CARNET's services and policies
enable the promotion and presentation of CARNET activities and activities at the institution
Prevent the use of CARNET services from endangering other Internet systems.
Establish and maintain WWW and directory services
Publish and update information on the institution's activities and prevent the use of information services by third-party institutions.
notify CARNET of any technical upgrades to existing local computer infrastructure that provide additional access to resources CARNET offers members
The academic community institution needs to have an updated DNS server for the institution, the LDAP server, and the RADIUS server.
have antivirus protection for outgoing email
The institution must not charge for access to or use of CARNET resources, either directly or indirectly, and may not permit the use of the institution's information services for commercial purposes.

Annual reports are comprehensive summaries of a company's activities throughout the preceding year. They are a key method of communication between a company and its stakeholders, including shareholders, employees, customers, and the general public. These reports typically include financial statements, a management discussion and analysis of the company's performance, and information about the company's vision and strategic direction. **Who needs to fill them up?** In most cases, **publicly traded companies** are legally required to prepare and file annual reports with regulatory bodies like the Securities and Exchange Commission (SEC) in the United States. This is to ensure transparency and provide investors with the information they need to make informed decisions. While not always a legal requirement, **privately held companies** may also choose to create annual reports for their stakeholders. This can be beneficial for: * **Attracting Investors:** A well-prepared annual report can showcase the company's performance and potential to potential investors. * **Reporting to Lenders:** Banks and other financial institutions may require annual reports to assess the company's creditworthiness. * **Internal Communication:** It can be a valuable tool for communicating company progress and achievements to employees and management. * **Building Trust and Transparency:** Even without a legal mandate, providing an annual report can foster trust with customers and the broader community. Therefore, while public companies are mandated to produce them, private companies can also benefit significantly from creating and distributing annual reports. The specific content and format of an annual report can vary depending on the company's size, industry, and reporting obligations.

The annual reports are a survey conducted by Customer Service to track customer satisfaction and the ability to introduce new technologies and services to the CARNET network. According to the agreement between CARNET and member institutions, the Annual Reports are

prepared by CARNET coordinators and resource administrators. Based on the report, CARNET and the Ministry are trying to improve their services, monitor the need for the use of certain technologies and the utilization of the allocated resources.

Membership in the CARNET network is terminated in the following cases:

CARNET membership status ends in one of the following ways:

by the decision of the Minister of Science and Education if a member fails to comply with some of the terms based on which it was granted the status of a CARNET member
by the expiration of the period for which the member was granted status (for temporary members)
if the institution does not meet the requirement or violates the terms of the mutual agreement between the member and CARNET
by decision of the CARNET Governing Council (for temporary members who have acquired status by decision of the Governing Council).

Whom should I contact if I have problems with the CARNET connection?

In the event of a problem with the connection to the CARNET network, you should contact the Helpdesk by e-mail at helpdesk@carnet.hr or by phone +385 1 6661 555.

Who to contact with any additional questions?

In case of additional questions, please contact the Helpdesk at e-mail helpdesk@carnet.hr or by phone +385 1 6661 555.