Helpdesk for CARNET system engineers (sys.help)

During the first phase of internetization of higher education, CARNET provided the member institutions with servers with the Unix operating system which was later replaced with Debian Linux. For the purpose of the good functioning of the basic services (such as e-mails and networks), User Support service was enabled for the system engineers (sys.help).

CARNET system engineers helpdesk (sys.help)

The System Engineer Help (sys.help) service is designed to assist officially appointed system engineers with the occurrence of issues of server and services that CARNET supports. Access to assistance services is possible only by using the AAI@EduHr electronic identity and it is imperative that the system engineer establishes the LDAP directory in the “hrEduPersonRole” set on the “CARNET system engineer”.

This opens access to the network interface at http://syshelp.carnet.hr/. The help system can also be accessed via e-mail by sending a description of the problem to the e-mail address syshelp@carnet.hr. In addition, it is possible to sort your queries beforehand so that you can use addresses:

paketi@carnet.hr (problems with CARNET packages)
vpu@carnet.hr (queries about the VPU system – virtual servers in CARNET)

A part of the services that system engineers encounter is extracted from the scope of the Service activities and we do not respond to such inquiries:

AAI@EduHr System – please send an e-mail to paketi@aaiedu.hr
Network problems – contact the CARNET NOC – Network Operations Centre. Contact phone: +385 1 6661 555, and the necessary information can be found Here.

Users

CARNET system engineers

pupils

students

parents

e-Citizens

schools

ministries

faculties and colleges

teachers

Professors

scientists

other AAI@EduHr users

public

other public institutions

How to Become a User

Officially appointed system engineers of the member institutions have the right to use the services. Sys.help answers questions related to operating system Debian Linux, which is a standard on member institutions servers.

Questions and Answers

The `sys.help` function in Python is used to display the help documentation for various objects. It can answer questions related to: * **Functions:** What a function does, its parameters, and what it returns. * **Classes:** The purpose of a class, its methods, attributes, and how to use it. * **Modules:** What a module contains, its functions, classes, and variables. * **Keywords:** The meaning and usage of Python keywords. * **Data Types:** The behavior and available methods for built-in data types like lists, strings, dictionaries, etc. * **Built-in Functions:** How to use Python's predefined functions like `print()`, `len()`, `type()`, etc. Essentially, `sys.help` provides the "documentation string" (docstring) for any given object in Python, which is meant to explain its purpose and usage.

Sys.help answers questions related to problems with the server operating on Debian Linux operating system and basic services that come with it (e-mail, web hosting). The goal is to ensure the institution's presence on the internet.

`sys.help` is not a standard Python function or module. It's possible it's a custom function or part of a specific library you're using. Assuming you are referring to the built-in `help()` function in Python, which is used to access documentation, `help()` generally cannot answer questions that require: * **Execution of code:** `help()` displays documentation, not the output of running code. * **Interpreting the intent or purpose of code that isn't explicitly documented:** If a function's docstring doesn't explain why it exists or how it's intended to be used in a broader context, `help()` won't be able to infer that. * **Information outside the available documentation:** If the documentation for a module, class, or function is missing or incomplete, `help()` can only show what's there. * **Debugging or error analysis:** While `help()` can explain what a function *should* do, it won't tell you *why* your specific code is raising an error or not producing the expected output. That requires debugging tools and analysis of your own code. * **External knowledge not present in Python's documentation:** `help()` is limited to information within the Python environment and its installed libraries. It cannot access general web information, personal files, or external databases unless those are explicitly integrated into the documentation or the tool you're using.

We cannot answer questions related to the Windows operating system or any Linux distributions. Also, for all inquiries about the AAI@EduHr system, please write to aai@srce.hr.

We do not have system engineers; how do we get help?

If the system engineer's job is outsourced, an expert from the institution must be designated as the system engineer and they will be eligible for assistance. The server must still be on the Debian Linux distribution.

How can we get more information?

Visit sys.portal at the address http://syshelp.CARNET.hr. At the portal we publish useful articles authored by system engineers of the member institutions.

Contact Details

sys.help

Phone: +385 1 6661 555
E-mail: syshelp@CARNET.hr
http://syshelp.carnet.hr

CARNET system engineers helpdesk (sys.help)

CARNET system engineers helpdesk (sys.help)

Users

How to Become a User

Questions and Answers

Contact Details

sys.help

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