FAQ

CARNET (Croatian Academic Research Network) is a computer network connecting schools, institutes, faculties, and other institutions within the science and education system, promoting computer technologies and their opportunities in the world of science and education. CARNET operates under the auspices of the Ministry of Science and Education, from whose budget it is financed.

The right to access the CARNET network can be:

at the institutional level, where an institution is a member of CARNET, meaning the institution joins the CARNET network,

b) On a personal level via wireless internet, cable internet, or ADSL for home connection if you are a pupil, student, or employee of a CARNET network member. A list of available services can be found here.

CARNET is a computer network for the academic, scientific-research, and educational community. Therefore, CARNET's members are primarily institutions within the science and education system. These include:

• Universities and their faculties
• other higher education institutions
• Scientific and research institutes
• elementary and secondary schools.

It is important to note that membership in the CARNET network is not assigned by CARNET but by the Minister of Science and Education based on the submitted files. Decision of the Ministry of Science and Education.

The application for membership in the CARNET network should therefore be sent to the following address:

Ministry of Science and Education

Donje Svetice 38

10000 Zagreb

To make it easier for users to apply for membership in the CARNET network, CARNET has developed special forms that need to be filled in and verified by the Principal/Dean of the institution and sent to the Ministry. The forms include all the information you need to fill out: Form for joining the CARNET network for primary and secondary schools and students’ dorms, Form for joining the CARNET network for institutions in the academic community.

It is necessary to emphasize why your institution needs to connect to the CARNET network and to which address you want to connect. After that, you will receive a Decision of the Ministry that will inform you if your request has been approved and what kind of membership your institution has been granted.

A copy of the Decision is also received by CARNET. Exceptionally, a decision on temporary membership may be made by the CARNET Governing Council.

According to the aforementioned Decision, the Minister of Science and Education can assign your institution one of three membership types in the CARNET network.

Full Membership - obtained by legal entities whose core business is financed from the budget of the Republic of Croatia, within the scope of the Ministry of Science and Education (public higher education institutions, scientific and research legal entities, and secondary schools). The decision to acquire full member status is made by the Minister of Science and Education and is granted for an indefinite period.

Associated membership – can be obtained by legal entities that contribute to the functioning of the science and higher education system through their activities and, in the opinion of the Ministry of Science and Education, are worthy of such status. The decision to grant Associate Member status is made by the Minister of Science and Education and is valid indefinitely.

Temporary membership – can be obtained by legal entities, particularly institutions within the health and culture systems, educational institutions, state bodies, and associations. This membership grants temporary admission to the CARNET network for specific jobs and activities. The decision to grant temporary membership status is made by the Minister of Science and Education or the CARNET Governing Council, based on collaboration with the institution's pilot project, and is valid for a defined period. 

CARNET secures and leases telecommunication lines to full-fledged members who need to connect to the CARNET network and provides them with the necessary communication equipment.

Temporary and Associate Members are obliged to finance and acquire the necessary communications equipment and lease the TC line required for connectivity, according to CARNET's specifications, unless otherwise decided by the Minister of Science and Education.

Pupils, students, and employees of full-fledged and affiliated member institutions have the same rights regardless of the type of membership (see 8.). Temporary members do not have the right to enter the AAI@EduHr system, except exceptionally if the AAI@EduHr Council decides so.

• the right to connect to the Internet via the CARNET network, with costs covered by CARNET
• the right to use assistance for end-users in the form of a Support Service (Helpdesk)
• the right to use CARNET services, depending on the type of membership and type of institution, the list of services is available Here.

By creating an electronic identity in the AAI@EduHr system within a CARNET member institution, CARNET offers the following services to pupils, students, and employees of full and associate members:

• the right to use CARNET services, depending on

A copy of the Decision is also submitted by the Ministry of Science and Education to CARNET Customer Service, which then contacts the new member and arranges an introductory meeting. At that meeting, the member's representatives are informed of the rights and obligations arising from the assignment of CARNET membership status and the procedure for connecting to the CARNET network.

In order to initiate the connection process as soon as possible, it is necessary for the institution to fulfill some administrative and technical requirements. Therefore, the following needs to be done as soon as possible:

1. to nominate the persons who will be responsible for contacting CARNET:

Institutions from the academic community:

• ● Contact Person – CARNET Coordinator
• CARNET system engineer for technical support contact.

Institutions from the education system:

• Resource administrator
• Directory administrator.

2. To sign a CARNET agreement that regulates the mutual rights and obligations related to the use of services and resources. CARNET will send the contract after the meeting has been held.

3. To meet the minimum technical requirements necessary to connect to each location as described in CDA0018.

Upon receipt of the appointment of the designated contact person for CARNET and notification that the minimum technical conditions have been met, CARNET will initiate the institution's connection procedure.

Forms for appointing contact persons with CARNET are available to the Principal of institutions in the application potpis.carnet.hr when selecting “Forms” on the toolbar or via a direct link:

Appointment form for Directory Administrator
Appointment form for Resource Administrator
Appointment form for e-Class Register Administrator

Other forms for appointing persons for contact with CARNET must be certified and signed by the here and they need to be certified and signed by the Dean/Principal of the institution and sent to our address:

Croatian Academic and Research Network – CARNET
Josipa Marohnića 5
10000 Zagreb

Once we have received the appointments, we will contact the appointed individuals to provide them with further instructions for the work.

The CARNET coordinator is the official contact person for CARNET and the member. It is desirable for them to have the organizational capability to plan and encourage the best application and use of CARNET resources within the member institutions, and to organize the use and application of these resources.

Each institution can have only one appointed CARNET coordinator, regardless of the number of locations where the facility is located.

Once the institution has appointed a new CARNET coordinator, CARNET automatically discharges the duties of the person who previously performed this function.

The CARNET coordinator is the person who notifies CARNET of any changes and needs of the institution, including administrative changes, CARNET equipment status reports, and requests for CARNET to upgrade communication equipment or connections.

CARNET Coordinator's duties include, among other things, informing users and management about CARNET activities, preparing CARNET annual reports, raising awareness of the benefits of information technology in the institution's day-to-day operations (more actively using IT), and cooperating with the administration and a system engineer to optimize equipment use and achieve quality of service for CARNET users. Coordinators from all institutions actively participate in the work of the Users Board, an advisory body to the CARNET CEO.

CARNET system engineers are individuals with adequate technical education and experience in working with computer technologies, through which they provide CARNET's technical support for the computer communication resources made available to members. One of their responsibilities is the maintenance of CARNET equipment located at the member's facility.

Each institution can only have one appointed CARNET system engineer, irrespective of the number of locations where the facility is situated.

Once the institution has appointed a new CARNET system engineer, the duties of the person who previously performed this function are automatically discharged.

The directory administrator is the official school representative, who must be a staff member, appointed by the Principal. The Directory Administrator is a CARNET-related and member-related function, and is not a job. The Administrator is obligated to respect and enforce decisions and to respect recommendations made by CARNET regarding CARNET resources made available to the member.

The Directory Administrator is an administrator in the school responsible for updating the LDAP directory. Directory updating is of utmost importance since the directory is part of a unique authentication and authorization infrastructure (AAI).

It is recommended that the administrator be a school employee who is otherwise responsible for keeping a student register, meaning one of the school's administrative staff.

At the beginning of each school year, the administrator updates the directory, i.e. adds electronic identities for new AAI@EduHr students and teaching staff, and removes users who no longer have student status or school staff who are deleted from the database. In addition to the obligation to update the directory annually, the directory administrator is obliged to update the status of the directory (e.g., arrival/departure of new teaching staff or students from/to the school).

The form for appointing a directory administrator can be downloaded here.

The resource administrator is the official representative of the school and must be a staff member, appointed to this role by the Principal. The resource administrator is obligated to respect and enforce decisions, and to respect recommendations made by CARNET regarding CARNET resources made available to the member.

The resource administrator is an IT-educated person in charge of allocating resources to end-users. They can only allocate resources that CARNET has provided to his school to users within his school.

On behalf of the school, he may request additional resources from CARNET and establish technical contacts regarding the computer communication resources CARNET has made available to the member. If a member has a larger number of individuals, associates, or institutions responsible for the member's computer communication and information infrastructure, the officially appointed resource administrator is the sole point of contact for technical communication between the member and CARNET.

In the name of the Member, they are responsible for the accuracy and stability of the resources that CARNET has made available to the Member, as well as for the general technical and security status of the computerized communication system that is part of the CARNET network.

The resource administrator appointment form can be downloaded here.

Each institution can only have one CARNET coordinator and one CARNET system engineer or one resource administrator and one directory administrator, and each new appointment will automatically revoke the old one. Therefore, no formal dismissal is required.

After receiving notification of minimum technical conditions for appointing and receiving appointments for contact persons, CARNET immediately begins negotiating the method and possibilities of connection with telecommunications operators. However, the actual implementation depends on CARNET's budget and the procurement process. This can be due to a lack of adequate telecommunication infrastructure for connecting the site.

Once the institution meets the minimum technical requirements stipulated in the CDA0018 and is therefore ready to join the CARNET network. It is not necessary to send a memo to CARNET. It is sufficient to inform the Helpdesk at helpdesk@carnet.hr via e-mail.

Regardless of membership type, CARNET members have the right to connect an unlimited number of additional locations to the CARNET network. The decision to include an additional location in the plans for joining the CARNET network is made by the Minister of Science and Education individually for each additional location.

The decision to include an additional site in the plans for joining the CARNET network is made by the Minister of Science and Education.

To request additional locations from the Ministry for a connection, please fill out the form and send it to the address indicated on the form. In the case of relocation from one site to another, you must specify the original location from which the institution is moving in order to transfer the operator's leased lines, and state the address/location for which the new connection is required.

Form for connecting/disconnecting additional locations for academic institutions.

Form for connecting/disconnecting additional locations for institutions from the education system.

A copy of the Decision shall also be obtained by CARNET Customer Service, which shall inform member representatives of the conditions to be met to begin the joining process as soon as possible (CDA0018). The procedure is the same as for connecting the base location – when the CARNET coordinator informs CARNET via email at helpdesk@carnet.hr that the conditions are met and the connection process shall begin.

If a member of the CARNET network moves to another location, it must apply for a change of location to the Ministry of Science and Education at the following address:

Ministry of Science and Education

Donje Svetice 38

10000 Zagreb

The application is submitted by filling in:

Relocation Form for the Academic Community

or

Form for Relocation of a School or a Student Dormitory

Once both the institution and CARNET receive the Ministry’s decision, the procedure is the same as for connecting the base location.

CARNET does not assign its computer equipment to its members.

Both the institution and CARNET are obliged to fulfill the provisions of the signed contract, which ensures the highest quality of cooperation. This implies, among other things, that each CARNET member institution should:

• Grant the right to use CARNET resources and enable the continuous opening of the electronic identity in AAI@EduHr
• regularly inform all its users (employees, pupils, students) about CARNET's services and policies
• enable the promotion and presentation of CARNET activities and activities at the institution
• Prevent the use of CARNET services from endangering other Internet systems.
• Establish and maintain WWW and directory services
• Publish and update information on the institution's activities and prevent the use of information services by third-party institutions.
• notify CARNET of any technical upgrades to existing local computer infrastructure that provide additional access to resources CARNET offers members
• The academic community institution needs to have an updated DNS server for the institution, the LDAP server, and the RADIUS server.
• have antivirus protection for outgoing email
• The institution must not charge for access to or use of CARNET resources, either directly or indirectly, and may not permit the use of the institution's information services for commercial purposes.

The annual reports are a survey conducted by Customer Service to track customer satisfaction and the ability to introduce new technologies and services to the CARNET network. According to the agreement between CARNET and member institutions, the Annual Reports are

prepared by CARNET coordinators and resource administrators. Based on the report, CARNET and the Ministry are trying to improve their services, monitor the need for the use of certain technologies and the utilization of the allocated resources.

CARNET membership status ends in one of the following ways:

• by the decision of the Minister of Science and Education if a member fails to comply with some of the terms based on which it was granted the status of a CARNET member
• by the expiration of the period for which the member was granted status (for temporary members)
• if the institution does not meet the requirement or violates the terms of the mutual agreement between the member and CARNET
• by decision of the CARNET Governing Council (for temporary members who have acquired status by decision of the Governing Council).

In the event of a problem with the connection to the CARNET network, you should contact the Helpdesk by e-mail at helpdesk@carnet.hr or by phone +385 1 6661 555.

In case of additional questions, please contact the Helpdesk at e-mail helpdesk@carnet.hr or by phone +385 1 6661 555.

In order for the school to use the CARNET CMS system, it is necessary to activate it through the administration application at http://admin.skole.hr.

In the menu on the left, you need to select “Web” and then “Web on Content Management System“.

Once activation is complete, please wait a few minutes for the website to appear at the school's address.

After activation, other individuals authorized by the resource administrator can participate in the administration of the school's website. See also: “Who can administer the school page?”

The CMS activation process for schools at admin.skole.hr can only be initiated by the resource administrator (AR). It is recommended to use this role when contacting CARNET Support Services for CMS for Schools.

A registry administrator (AI) in a newly created school web in CMS may or may not have the same authority as the resource administrator.

If more people need to edit the school website in the CMS, it is recommended to use the Group module to create a new group of authorized users in the CMS. See also the question: “Can students edit part of the school page?"

To administer, you must log in with the username and password assigned to the resource administrator.

If the resource administrator has no user data, the directory administrator can assign it to them.

Due to the way the HUSO system works, it is not possible to use both a static and a dynamic website simultaneously at the same address: www.nameoftheschools.skole.hr.

The module can be added after you log on to the school’s website as a resource administrator.

In the “Portal Management” menu, select “Edit Page,” then click the down arrow in the column where you want to add the module. Choose a module that will be visible on that page only or on all pages.

All students added to the HUSO system and synchronized within the school system's CMS can edit the personalized section of the website.

Exceptionally, if the resource administrator permits a student to administer the entire page by granting them administrative privileges, the student can edit the entire school page.

To delete the link from the navigation, you must select “Administration” in the “Portal Management” menu after logging in.

Inside the administration on the left, select the link you want to delete and delete it by clicking “Delete”. Once you have set the navigation correctly, choose “Save All Changes” from the right.

It is possible to set up your own CSS file and change the appearance/color of the website. Detailed instructions can be found on this link. 

We must note that the ‘CMS for schools’ is constantly being upgraded and optimized, so it is sometimes possible to apply the names of ID elements and their classes in the templates. In this case, if you are using your own CSS file, it is possible that something will not look as originally intended until your own CSS has been updated.

The layout and colors of school web pages created within the CMS are determined by the selected template, so it is not possible to change colors except by choosing another template.

When “Web” is selected as the web type in the content management system (CMS), additional files cannot be uploaded to the FTP server; instead, the "Document Archive" module is used for this purpose.

At the initial CMS-based web, all users who have been added to the HUSO school system directory shall automatically be synced with the CMS.

When you add a user to the HUSO directory later, synchronization can be done by selecting “Contacts from directory” under “Portal Management” and then clicking “Add new users.” Adding new users depends on the School Year Settings. 

• The first requirement is that there are students enrolled in the HUSO directory for the new school year.
• It is necessary to start the synchronization of the users with the directory (then the new information about the students is retrieved from the HUSO system).
• only then will the new school year appear in the drop-down menu

If the current year is not explicitly defined as ‘current’, the system shall automatically determine the year to be used from the date, so that the “transition” to the next year shall occur on October 1st.

The school may, if necessary, advance the school year and schedule the following one to change timetables and grade lists earlier than planned (1.10).

Currently, it is not possible to create your own modules. Modules from different CMS systems are not compatible and cannot be installed on CARNET CMS.

Since CARNET CMS installation runs automatically on the space provided for schools, its installation is not possible on other servers.

Below is a typical “troublesome” Flash video that interferes with website administration and how this behavior of different Flash objects can be regulated.

As you can see, the video covers the surface for editing the Static HTML module. To avoid such a situation, click on the Flash icon (choose “f”) when adding the flash object, select “Properties,” and choose “Transparent” from the “Window Type” menu.

You can change the page layout independently of the content. Regardless of template changes, all content posted on the school's website will remain in place but will be presented through the newly selected visual.

One of the most common mistakes when administering CARNET CMS is seemingly deleting a homepage.

The same thing happens if you set a “Clean” layout that will then display a clean white page on the Homepage.

Since it is a CMS, the homepage has not been destroyed and can still be managed if an administration link is accessed, which is in the form of: www.imeskole.skole.hr/admin/sites?asid=1

You need to set a previously selected layout, and the Homepage will be redisplayed in the desired format. 

CARNET CMS users are solely responsible for the content posted on their school website, its installation, and maintenance.

In the event of data loss, backup of the content is possible only in cases when data is lost:

• due to errors in the operation of the CMS system that were not caused by the user,
• As a result of malicious security attacks on CMS.

In all other cases, restoring data backups is not possible.

Your system administrator at the institution is responsible for managing your passwords, meaning the administrator of the user directory for the education system. You cannot find or change either of the two required passwords through a webpage, nor can we do it for you.

From any other e-mail account, send a description of the problem to helpdesk@carnet.hr and make sure you include all the relevant information (first name, last name, user account, and the name of the server or institution where your e-mail account is located). Problems with webmail are possible, but they are far fewer than password problems or issues with mailboxes at the parent institution.

After logging into Webmail, follow the series of links: “Options” -> “Edit options for” -> “Global Options” -> “Select your view mode”. Select the desired display mode here.

If you use the Croatian translation interface, the sequence shall be: “Options” -> “Edit options for” -> “Global options” -> “Display options” -> “Select display mode”.

Report a problem to Helpdesk (helpdesk@carnet.hr), which will forward your inquiry to the webmail team. After verification, the server will be added to the server list.

If the server is unofficial or does not belong to the category of servers that we add to the predefined list, you can add multiple e-mail servers within the same AAI@EduHr identity. Instructions can be found on the “User Instructions” link.

A school administrator is responsible for opening AAI@EduHr accounts for all students and teachers.

In the CARNET (Croatian Academic and Research Network) Registration form for primary and secondary schools and student dormitories It is necessary to state the name of the new administrator and send the completed form to the CARNET address.

If a user is a primary or secondary school student, the registry administrator has the authority to extend their electronic identity for the remainder of their school days. It is also possible to extend the status of employees with fixed-term contracts until their expiry or enter NONE for permanent contracts. These actions are performed in the CADMIN application.

At the School Portal, in the Schools section on the right, there is a module “Important documents” containing a list of important documents for school staff and students. These include CARNET services for school staff, CARNET services for elementary school students and CARNET services for secondary school students.

Please contact the CARNET User Support Service via email at helpdesk@carnet.hr or by fax at +385 1 6661 630 and submit a request for user data. After verification, user data will be sent to the registry administrator.

At the School Portal In the Schools section on the right, there is a module titled “Important Documents” containing a list of important documents for school staff and students. One of them is a CARNET webmail interface manual Here are detailed instructions on how to create a new email account: **1. Choose an Email Provider:** There are many free email providers available. Some of the most popular and reputable ones include: * **Gmail (Google):** Offers a large storage capacity, excellent spam filtering, and integration with other Google services. * **Outlook (Microsoft):** Provides a clean interface, good integration with Microsoft products, and generous storage. * **Yahoo Mail:** A long-standing provider with a feature-rich interface and good spam protection. * **ProtonMail:** Focuses on privacy and security with end-to-end encryption. * **Zoho Mail:** Offers a professional-looking interface and good for business use. You can find others by searching for "free email providers" online. For this guide, we'll use **Gmail** as an example, but the steps are generally similar for most providers. **2. Go to the Email Provider's Website:** Open your web browser and go to the website of your chosen email provider. * For Gmail: `www.gmail.com` * For Outlook: `www.outlook.com` * For Yahoo Mail: `www.mail.yahoo.com` **3. Look for the "Sign Up" or "Create Account" Option:** On the homepage of the email provider, you'll typically see options to "Sign In" or "Sign Up/Create Account." Click on the **"Sign Up"** or **"Create Account"** button. **4. Fill Out the Registration Form:** You will be presented with a form asking for your personal information. The exact fields may vary, but generally include: * **First Name and Last Name:** Enter your legal name. Some providers may allow you to use a nickname later if desired. * **Desired Username (Email Address):** This is crucial. Your username will be the unique part of your email address (e.g., `yourname`@gmail.com). * **Tips for choosing a username:** * Make it professional if you plan to use it for work or important communications (e.g., `firstname.lastname` or `initiallastname`). * If it's for personal use, you can be more creative. * Keep it relatively short and easy to remember. * Avoid using numbers excessively or characters that might be confusing (like "l" and "1"). * The provider will usually tell you if your desired username is already taken, and offer suggestions. * **Password:** Create a strong, memorable password. * **Tips for creating a strong password:** * Use a combination of uppercase and lowercase letters, numbers, and symbols. * Make it at least 8-12 characters long. * Avoid using easily guessable information like your name, birthday, or common words. * Consider using a password manager to generate and store strong passwords. * **Crucially, do NOT reuse passwords from other accounts.** * **Confirm Password:** Re-enter your chosen password to ensure you've typed it correctly. * **Date of Birth:** This is usually required for age verification. * **Gender (Optional):** Some providers ask for this, but it's often optional. **5. Security Information (Account Recovery):** Most email providers will ask for additional information to help you recover your account if you forget your password or if it's compromised. This often includes: * **Recovery Phone Number:** Entering a phone number allows the provider to send you a verification code via SMS if you need to reset your password. * **Recovery Email Address:** Providing an alternative email address (if you have one) can also be used for recovery. **6. Verify Your Identity:** To prevent bot registrations, you'll likely need to verify that you're a human. This usually involves: * **Google's reCAPTCHA:** You might need to click "I'm not a robot" and possibly complete a quick challenge (e.g., selecting images). * **SMS Verification:** If you provided a phone number, you might receive a text message with a code that you need to enter on the website. **7. Review and Agree to Terms of Service and Privacy Policy:** You'll be presented with the provider's Terms of Service and Privacy Policy. It's important to at least skim these to understand how your data will be used. You'll need to check a box to indicate that you agree to these before proceeding. **8. Click "Create Account" or "Next":** Once you've filled out all the required fields and agreed to the terms, click the final button to create your account. **9. Welcome and Setup (Optional):** After creation, you might be greeted with a welcome screen. Some providers offer a quick tour or prompts to personalize your account by: * **Choosing a theme or layout.** * **Setting up your profile picture.** * **Importing contacts from other services.** **10. Start Using Your New Email Account!** You're now ready to send and receive emails! Navigate to your inbox and explore the features of your new email account. **Tips for Maintaining Your New Email Account:** * **Keep your password secure.** Don't share it with anyone. * **Enable two-factor authentication (2FA)** if available. This adds an extra layer of security by requiring a second verification step (like a code from your phone) when signing in. * **Be cautious of phishing emails.** Don't click on suspicious links or download attachments from unknown senders. * **Organize your inbox** using folders or labels. * **Regularly check your spam folder** for legitimate emails that might have been incorrectly flagged.

To use the email service, you need a HUSO identity to log into the CARNET webmail interface, as explained in the previous answer. It is possible to set up your own client account (MS Outlook, Thunderbird, etc.) as instructed on a link.

To avoid this situation, it is important to select “Create” at the end of creating an account. In cases of prior employment, it is possible that the user has not been signed out by the previous organization. Oftentimes users have been employed in organizations other than schools, so a new account needs to be opened.

To request an increase in web space from the CARNET User Support Service, please provide the exact amount of space you require and the reason for the increase.

One of the most common mistakes is incorrectly entered personal identification number (OIB) or the control digit itself is invalid.

The password can be changed at https://webmail.skole.hr (My account -> password) or at http://lozinka.skole.hr

The instructions for setting up the webpages with different FTP clients are available at http://www.skole.hr/dokumenti?dm_show_folder=534

For employees with fixed-term contracts, enter the end date of the contract, and for permanent employees, enter NONE.

After receiving your request, the Multimedia Service will send you information on how to start using the service within one business day at the latest. Of course, we will always try to respond in a short period.

The recommended computer configuration to meet the HD ready standard/720p is an Intel Core i3 Dual Core 2.5 GHz processor or better (up to 30 frames per second), or an Intel Core i5 Quad Core 2.0 GHz processor or better (up to 30 frames per second). Supported operating systems include Windows 10, Windows 7 (32-bit or 64-bit), and Windows 8 and 8.1 Standard, Pro, and Enterprise (32-bit and 64-bit). You will need 200 MB of disk space, 4 GB of RAM, and 256 MB of video memory or more. For an improved experience, we recommend using a USB camera or built-in webcam with a minimum resolution of 720p, and a 3.5 mm headset (with microphone) or a USB headset (with microphone) for standalone system use.

Please try again to open the link on our site, or manually find the application on Polycom pages.

TCR classrooms can be viewed on the map, and their functionality, availability, and reservation must be made on the website: http://tcr-rezervacije.carnet.hr Some rooms are currently unavailable due to technical malfunctions or are permanently out of order.

We recommend using a wired internet connection instead of wireless, and we recommend using the listed applications. If you continue to experience issues, there may be a problem with your bandwidth connection, your local devices, or your computer.

No, the ban on displaying unsuitable websites only applies to internet access from computers in primary and secondary schools and to those higher education institutions that requested inclusion in the system.

.

By decision of the Ministry of Science and Education, web pages are filtered through the following 18 mandatory categories:

• Adult
• Alcohol
• Cheating and Plagiarism
• Child Abuse Content
• Dating
• Extreme
• Filter Avoidance
• Gambling
• Hacking
• Hate speech
• Illegal Activities
• Illegal Downloads
• Illegal Drugs
• Lotteries
• Non-sexual Nudity
• Pornography
• Tobacco
• Weapons

 

By completing the Request for inclusion in the incidental content filtering system, additional categories can also be filtered. When completing a request, the responsible person decides which of the 78 offered categories shall be banned for display within their institution.

Only unencrypted network traffic over HTTP protocols and encrypted network traffic over HTTPS protocols shall be filtered. In the filtering of encrypted network traffic, the system does not have the ability to read the content itself, so that its processing does not undermine user privacy.

Any other traffic that does not pass through the HTTP and HTTPS protocols shall not be filtered: e-mails, P2P protocols, instant messengers, FTP, news messages, and more.

If you believe that the site is categorized incorrectly, please send it to the e-mail address filtriranje@skole.hr and our administrators will check the query and notify you of the action taken.

The CARNET Abuse service collects and processes requests related to computer security incidents and the misuse of CARNET resources.

The CARNET Abuse service users are all persons reporting an incident or a violation of acceptable online behavior committed by a CARNET user. The applicant itself does not have to be a CARNET user.

The starting point for each action is the fact stated in the received incident report. The Abuse Service accurately and precisely examines the available data for taking further steps. Each submission is classified according to the specified incident categories. If the Service receives a report indicating multiple potential offenses, the one assessed as most serious is processed first. The Service respects user privacy, and data is processed in the manner described in the Service's rules. The Service sends data to third parties solely based on a court order or at the request of the police during an investigation. All correspondence is archived.

You can contact the CARNET Abuse Service by email at abuse@carnet.hr or by phone at +385 1 6661 655.

Computer incidents are sent via e-mail only to abuse@carnet.hr. 

The working hours of the CARNET Abuse Service are from 9 AM to 4 PM.

By the Electronic Communications Act, CARNET, as an Internet Service Provider, is obligated to retain data related to customer connections to the Internet. Accordingly, CARNET maintains a database of all its users' connections. Furthermore, by the same Act, the operator of public communication networks and publicly available electronic communication services is obliged to retain electronic communication data needed to determine the source, destination, time, duration, and type of communication. It is forbidden to retain data revealing the contents of communication. The CARNET Abuse Service responds exclusively to user emails. Retained data are disclosed only to employees of the Ministry of the Interior and the Ministry of Justice upon presentation of a warrant.

• The CARNET Abuse Service warns and sanctions CARNET network users who have violated any provision of the “Decision on the Acceptable Use of CARNET Network” and the generally accepted user behavior norms in individual communication or communication within a group. In summary, these are:
  • spam – unwanted, usually commercial messages distributed to disproportionately large numbers of users
  • Copyright infringement – distribution of content such as pirated software, music, or movies, which is protected by the Copyright Act.
  • unauthorized access – (successful or unsuccessful) attempt to access another computer without permission
  • violation of Netiquette – rules and standards of desirable behavior in communication of individuals or groups on the internet
  • Rules for opening, administering, and using user accounts on a CARNET public server
  • pests: (viruses, worms, Trojans).

  More

  • Viruses are malicious code with the ability to self-replicate; their code is added to an existing executable file, waiting for the “infected” file to be run to become active again.
  • Worms – malicious codes with the ability of self-multiplication that are widespread by copying their entire content through some media of communication, such as e-mail
  • Trojans – malicious codes that are considered as harmless applications and require some user action to be installed
  • Denial of ServiceDenial of ServiceDenial-of-service attacks usually work by overwhelming a specific service or network, thereby preventing legitimate users from accessing it.
  • DDoS (Distributed Denial of ServiceDistributed Denial of Service (DDoS) attacks, which flood a network with traffic from multiple online sources to overwhelm it and deny legitimate users access to services.
  • Phishing A set of activities by which unauthorized users attempt to trick users into disclosing confidential personal information by using fraudulent emails and fraudulent websites, such as those mimicking financial organizations.

• Incidents are generally reported to abuse services competent for the networks from which the attack originates. Therefore, in the event of an attack on your computer, it is necessary to identify the attacking network and report the incident to the Abuse Service competent for the relevant network. Computers on the Internet are identified by IP addresses, so it is necessary to determine the IP address of the attacker or the source of the e-mail and determine which Internet service provider it belongs to. Jurisdiction over IP space is divided among regional internet registers. Competence over an individual IP address can be checked on the following pages:
  • Europe – RIPE
  • North America – ARIN
  • Latin America – LACNIC
  • Asia and Pacific – APNIC
  • Africa - AFRINIC.

   

  As it is not always easy to determine the source of an attack, in the event of an inability to easily identify the network, send the notification to your ISP's Abuse Service. If the incident occurred within your organization, contact your system administrator. Incidents are reported to the National CERT (e-mail: incident@cert.hr) if your notification to the Abuse Service has not stopped illegal online activities and there is a need for mediation in handling the incident.

  E-mails of the Croatian Abuse Services:

  • Amis Telecom – abuse@amis.hr
  • Battle.net abuse@xnet.hr
  • Iscon – abuse@iskon.hr
  • Optima Telekom – abuse@optima-telekom.hr
  • T-Com – abuse@t-com.hr
  • VIPnet – abuse@vip.hr
  • Metronet – abuse@metronet.hr.

   

 

In order for the submission to be correct, it must contain the following information:

• A brief and clear description of the incident (what the user is complaining about)
• extract from the log file or message header where it is clearly visible
  • IP address of the attacker
  • date, time and time zone of the attack.

If you're reporting spam or non-thematic Usenet messages, you need to include the content of the message.Subject: Possible Phishing Alert - Action Required Dear [Username], We've detected unusual activity on your account that may indicate a phishing attempt. To protect your information, we've temporarily limited access to certain features. **What you should do:** 1. **Do NOT click on any links or download any attachments** from suspicious emails or messages. 2. **Verify this message:** Please log in to your account directly through our official website at [Your Website Address] to check your account status and review recent activity. 3. **Change your password:** For added security, we recommend changing your password immediately after logging in. **What we're doing:** * We are actively investigating this potential threat. * We will notify you again once the situation is resolved or if further action is needed. If you have any questions or believe this is a mistake, please contact our support team immediately at [Support Phone Number] or reply to this email *from your registered email address*. Thank you for your cooperation in keeping your account secure. Sincerely, The [Your Company Name] Security Team, testuser 12345).

You can see Here how to get to the e-mail header and Here How to get to the Usenet message header.

It is important to note that the IP addresses for broadband access services change every time you connect, so IP addresses alone are not sufficient for uniquely identifying users. It is therefore important to specify the exact time of the incident, including the time zone, for each IP address, down to the second.

All time zones are defined in relation to Coordinated Universal Time (UTC). The time zone reference point is the zero meridian that passes through the Royal Observatory at Greenwich, London. That is why today, the term Greenwich Mean Time (GMT) is often used. For example, Croatia uses the CET time zone, which corresponds to UTC + 1; that is, if it is 2:00 PM in Croatia, it is 1:00 PM in UTC. During daylight saving time, instead of CET, CEST is used, corresponding to the UTC + 2 time zone.

• Unacceptable behavior in the CARNET network is defined by the document  – “Decision on the Acceptable Use of the CARNET Network” and generally accepted user behavior norms in communication between individuals or  Users communicating within the group. Any unauthorized activity described in the policy or norms of conduct is subject to the sanctions of the CARNET Abuse Service in the form of warnings and, in the case of repetitive behavior or more serious incidents, as temporary or permanent denial of Internet access. The unacceptable behavior is:
  • distribution of copyrighted material
  • selling or lending your account and using another user's electronic identity
  • disseminating offensive, humiliating, or discriminatory material
  • sending unsolicited emails
  • disabling or hindering the operation of an individual service
  • spreading malware
  • Unauthorized security vulnerability testing
  • data destruction
  • Breach of privacy.

   

  Also, the CARNET Abuse Service shall report acts to the competent state bodies that are prohibited by the laws of the Republic of Croatia in case of more serious offenses. For example, the Criminal Code prohibits:

  • racial and other discrimination
  • distribution, acquisition, and possession of child pornography on a computer system; violation of confidentiality, integrity, and availability of computer data, programs, or systems
  • Computer counterfeiting
  • computer fraud.

   

It can be assumed that a computer is infected with a virus if there are issues such as:

• significantly slow computer operation
• Unknown programs are starting by themselves, usually in multiple instances.
• Inexplicable shutdown or restart of the computer
• Loss of functionality of computer protection programs (antivirus, antispyware)
• some other expressly non-standard behaviors
• Some network pages cannot be opened (typically the antivirus software manufacturer's site).
• The requested network page does not open, but some others do.
• There are also some symptoms that are a bit more difficult to check out, like unknown processes that are launched in the background.

I received the following unwanted message:

From xxx@yahoo.com Sun Nov 6 21:40:21 2005

Received: from localhost (xxx.xxx.carnet.hr [999.999.999.999]) by mars.aros.net (8.13.3/8.13.1) with SMTP id jA74eJUr088160 for ; Sun, 1 Nov 2005 21:40:21 -0700 (MST) (envelope-from geoffrey@yahoo.com)

Date: Mon, 1 Nov 2005 05:40:16 +0100

From: “Fried”

To:

Subject: Best quality drags

Message-ID: <000601c5e0b8$c128d490$f95bcf52@pc>

MIME-Version: 1.0

Content-Type: multipart/alternative; boundary=”----=_NextPart_000_0003_01C5E0C9.82D73F40"

X-Priority: 3 X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2900.2180

X-MimeOLE: Produced by Microsoft MimeOLE V6.00.2900.2180

X-Virus-Scanned: ClamAV version 0.86.2, clamav-milter version 0.86 on mars.aros.net

X-Virus-Status: Clean

• When reporting an email incident, such as receiving a virus message or spam, you need the full message header for proper incident reporting. The content from the “From:” field is not sufficient for correctly identifying the sender of the disputed message, as it is most often forged. Below are some brief instructions that can assist you in retrieving the message header for some of the more popular email clients.
  • Outlook Express – In the list of received messages, right-click on the message, activate the drop-down menu, and select “Properties” from it. A tab will appear where you select “Details.” The text box contains the e-mail header. Right-click anywhere in the box. In the drop-down menu, select “Select All.” The header text will be darkened. Right-click anywhere in the text again and select “Copy” from the drop-down menu.
  • Mozilla Thunderbird – In the list of received messages, click to mark the spam message. On the keyboard, press “Ctrl” and “U” simultaneously. A new window opens that contains the entire header besides the message.
  • Eudora – Double-clicking a spam email opens a separate window displaying the list of received messages. The displayed message does not contain the full header. To view it, click the “Blah” icon, which appends the full header to the beginning of the message.
  • Gmail webmail service – Once you open the spam message, click the arrow next to the sender's name. After opening the menu, select “Show original” to open a new window with the email headers.
  • Netscape Mail 6 – Select a message, from the View menu, select the Headers -> All option. The message header appears in the message window, and then click the Forward icon or from the Message menu, select the Forward option.

   

   

• There are several ways attackers can get your email address. The most common ways are:
  • a person whose computer is infected with a virus has your e-mail address in their address book
  • You have entered your email address on a page that cannot be safely claimed to protect your data.
  • You have written your email address in a publicly accessible location (network headquarters, newsgroup, forum).
  • You have subscribed to the mailing list (even if a subscriber list is not provided, the attacker may have been able to access it illegally).

   

First, review the information on this site to see if your reporting makes sense:

• Rules of conduct in communication between individuals.
• Rules of conduct in group communication.
• Rules for opening, administering, and using user accounts on the CARNET Public Server.

It is important to note the purpose of reporting non-thematic posts to the CARNET Abuse Service. For a job to be performed with quality, it is important for users to receive quality and well-founded applications, especially since the Abuse Service cannot actively monitor all active newsgroups, primarily due to their sheer number. In general, users should report instances of targeted and repeated cross-posting, intentional disruption of participants, severe and targeted offenses, deliberate submission of non-thematic posts, and similar issues. Reporting any incorrect wording, minor instances of non-thematic posts, random non-thematic posts, and so on is counterproductive and does not contribute to establishing order on Usenet.

Once you have concluded that you can submit a report, first describe the complaint in one or two sentences, then provide a detailed header for the post and the content of the post.

I am reporting your user for sending a non-thematic message because they sent a hardware-supply message to the hardware group newsgroup, despite the existence of the hr.potraznja.hardver group.

Path: Iskon!fu-berlin.de!news.glorb.com!nntp-server.pubsub.com!CARNet.hr!not-for-mail From: “roginator” ” ) >

Newsgroups: hr.classifieds.hardware

Subject: I am purchasing hardware

Date: Wed, 2 Nov 2005 19:56:25 +0100

Organization: CARNet, Croatia

5 lines

Message-ID:

NNTP-Posting-Host: xxx.xxx.carnet.hr

X-Trace: xxx.srce.hr 1130957786 9184 999.999.999.999 (1 Nov 2005 18:56:26 GMT)

X-Complaints-To: abuse@carnet.hr

NNTP-Posting-Date: Wed, 1 Nov 2005 18:56:26 +0000 (UTC)

X-Priority: 3

X-MSMail-Priority: Normal

X-Newsreader: Microsoft Outlook Express 6.00.2900.2180

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 X-RFC2646: Format=Flowed; Original

X-Antivirus: avast! (VPS 0543-2, 10/27/2005), Outbound message

X-Antivirus-Status: Clean

Xref: Iskon hr.offer.hardware:33531

• If you're reporting a Usenet-related incident, such as a post outside the topic, for proper incident reporting, you need a complete message header. The content from the “From:” field is not sufficient for correctly identifying the sender of the message in question. Below are brief instructions that can help you get the message header from several popular news clients.
  • Outlook Express - select a message and press CTRL and F3 simultaneously. The Message Source window will display the full header of a message. Highlight the entire contents of the window and copy it. Close the window, paste the copied message and header into a new message, and send the message to the Abuse Service.
  • Mozilla Thunderbird – In the list of received messages, click to mark the spam message. On the keyboard, press “Ctrl” and “U” simultaneously. A new window opens that contains the entire header besides the message.
  • Google Groups – select a message, click Show Options, and then click Show Original. Copy the complete header and message and send it to the Abuse Service's email address.

   

• Fraudsters often copy the visual appearance of real emails from banks and other companies. Recently, fake messages are completely identical to the originals, but there are certain details that expose the fraud:
  • Personal information is requested in the message.
  • the urgency of the message
  • links
  • The body of an email is a picture
  • unrealistic promises.

  In any case, no one has the right, not even a system engineer maintaining the email server, to ask for your user password. Your user password is secret, known only to you, and you should use it responsibly. Phishing sites are difficult to identify because attackers are skilled at copying the visual identity of legitimate sites. Often, such fake pages have the following features:

  • The domain of the web page is similar to the legitimate site's domain, but not the same.
  • The login network where the password is entered is not HTTPS, but HTTP.
  • If there is secure HTTPS access, the site certificate is invalid.

   

Some firewalls, especially if they are set to be more sensitive, can flag certain actions as attack attempts, even though other applications consider them normal and use them for their operations. If you notice this happening frequently and under different conditions, it is likely a large-scale scan of your computer. This phenomenon acts as a burglar alarm, but if your operating system is up-to-date, the threat is minimal. Such attacks do not need to be reported because there are services that forward all necessary information about them to abuse services.

The CARNET Abuse Service does not support the configuration of antivirus or other programs. For assistance with software configuration, contact the appropriate service provider or the software manufacturer.

The CARNET Abuse Service does not provide support for cleaning your computer of malicious software, reinstalling the operating system, installing antivirus software or other tools, etc. The Abuse Service may offer advice on recommended computer security practices.

If it is not deliberately caused by a direct user action, the computer is infected with a spam virus.

The first thing you need to do is check your computers connected to the internet with antivirus and antispyware tools. There are free scan tools as well as commercial versions. You can find some antivirus tools on the Abuse service website.

Since no security system is 100% effective, it's possible for the antivirus tool to show that the computer is clean when it actually isn't. There are situations when malicious software goes undetected and continues to cause problems. As the ultimate and safest solution to the problem, you need to reinstall the operating system, install all patches, and install antivirus software and a firewall.

It is also important to note that all that is required for malicious spammers is an Internet connection to port 25 (SMTP port). Removing mail software (such as MS Outlook, Mozilla Thunderbird, etc.) from your computer has no effect because the malicious software has an embedded mail client that sends spam. As a temporary measure, while the problem is not resolved otherwise, it is possible to set up a firewall that blocks network traffic to port 25, thereby preventing any e-mail from being sent, even via the e-mail client.

As the ultimate and safest solution to the problem, you need to reinstall the operating system, install all patches, and install the antivirus program and firewall.

Once the problem is resolved and the computer has been cleaned, it would certainly be advisable to take preventive steps so that the problem would no longer be repeated. It is good practice to disable the use of a computer with administrator privileges and to create user accounts with the minimum authorizations required to perform the tasks for which the computer is intended. Also, we recommend using one of the tools that have the ability to restore the computer to the original, previously stored status. After saving the computer status that is known to be “free of viruses” (for example, after a fresh installation of the operating system), it is possible, in the event of a problem, to relaunch the computer in a relatively uncompromised state in a relatively simple and fast way. For this purpose, there is a free Microsoft Steady State tool or commercial solutions like Deep Freeze. More information can be found on sys.portal.

Subject: E-mail Troubleshooting Incident Identification.

As with sending unsolicited email, unless caused by direct user action, the computer is infected by a virus attempting unauthorized access to another computer system.

The first thing you need to do is check your computers connected to the internet with antivirus and antispyware tools. There are free scan tools as well as commercial variants. You can find some antivirus tools on the Abuse service website.

Since no security system is 100% effective, it's possible for the antivirus tool to show that the computer is clean when it actually isn't. There are situations when malicious software goes undetected and continues to cause problems. As the ultimate and safest solution to the problem, you need to reinstall the operating system, install all patches, and install antivirus software and a firewall.

Once the problem is resolved and the computer has been cleaned, it would certainly be advisable to take preventive steps so that the problem would no longer be repeated. It is good practice to disable the use of a computer with administrator privileges and to create user accounts with the minimum authorizations required to perform the tasks for which the computer is intended. Also, we recommend using one of the tools that have the ability to restore the computer to the original, previously stored status. After saving the computer status that is known to be “free of viruses” (for example, after a fresh installation of the operating system), it is possible, in the event of a problem, to relaunch the computer in a relatively uncompromised state in a relatively simple and fast way. For this purpose, there is a free Microsoft Steady State tool or commercial solutions like Deep Freeze. More information can be found on sys.portal.

Subject: E-mail Troubleshooting Incident Identification.

Unfortunately, the creators of malicious programs have become more creative in evading detection by antivirus tools. There is no guarantee that any of the tools will clean up all malicious software, so it is possible that your computer is still infected even though the antivirus tool reports it as clean.

The only way to ensure your computer is completely clean is to reinstall your operating system.

Today, there is no security system in the world that will protect you 100% from viruses and other malicious software. What you can do is reduce the risk of infecting your computer with security tools (such as antivirus, antispyware, and firewall), safer operating system configuration, and more cautious use of your e-mail client and network browser.

More on the topic can be found on the CARNET Abuse Service website in the section

 “Internet Security.

According to the CARNET Document CDA0035 – “Decision on the Acceptable Use of the CARNET Network” Distribution and downloading of copyrighted content is prohibited. Reproduction, distribution, storage, or processing of the work is also prohibited by the Copyright Act and related rights. The works include films, computer games, and computer programs for which the author explicitly did not issue a license to download or distribute.

After you receive a notification from the CARNET Abuse Service, you need to delete the disputed material and confirm this action to the CARNET Abuse Service by replying to the email you received. It is also necessary to cease any further copyright infringement.

No, peer-to-peer protocols are not forbidden. The laws of the Republic of Croatia and the CARNET document “Decision on the Acceptable Use of the CARNET Network” prohibit the distribution and downloading of content protected by the Copyright and Related Rights Act.

In other words, the use of peer-to-peer protocols for the exchange of computer games, movies, applications, and other copyrighted materials is not permitted.

A notification for violating netiquette has been received because you have violated some of the commonly accepted behavioral norms in group communication. More about netiquette can be found Here.

Such behavior must be discontinued in future communication on the Usenet service.

The user sanctioned by the CARNET Abuse Service has the right to appeal to the CARNET CEO. An appeal must be filed in writing, and the CARNET CEO shall make a decision on the appeal within 30 days of its filing.

 

You can enable forwarding as follows:

• log in to the webmail school system at https://webmail.skole.hr/  
• Click on “Filters” and then on “Forward”
• Enter one or more email addresses to which you want to forward messages
• If you want copies of messages to remain in your account, select this option by checking the box. 
• Click the “Save” button to save the settings.

You can find more information about the CARNET webmail system at: https://helpdesk.carnet.hr/CARNET_Webmail

• CARNET server to user's computer data transfer rate (download)
• data transfer rate from the CARNET server to the user's computer when downloading the file
• upload speed from the user's computer to the CARNET server
• availability of user's computer and RTT ping tool
• the availability of the user’s computer and the path from the CARNET server to the user’s computer using the traceroute tool.

CARNET (Croatian Academic and Research Network) is a computer network connecting schools, institutes, faculties, and other institutions within the science and education system, promoting computer technologies and their opportunities in the world of science and education. CARNET operates under the Ministry of Science and Education and is financed by its budget.

A permanent connection is a service through which CARNET enables its members to remain connected to the Internet. CARNET rents a telecommunication line and provides equipment for the establishment of an access point to the CARNET network at the member's location.

Legal entities may become users of a permanent connection if they have regulated membership in the CARNET network and meet the minimum technical requirements for connecting to the CARNET network, as described in the document CDA0018).

It is possible to report a problem related to the connection to the CARNET network through the Customer Support Service.

If you notice that there is a problem with CARNET equipment at your institution's location, please contact the Customer Support Department.

A request to increase speed towards the CARNET network from a member is submitted by mail to the following address:

Croatian Academic and Research Network – CARNET

Josipa Marohnića 5

10000 Zagreb

A request to increase the connection speed must be justified. CARNET shall, within a reasonable timeframe, decide on the submitted application, taking into account existing technical and other possibilities.

CARNET may, depending on technical and other conditions, provide its members with some additional network services such as QoS, additional public IP addresses, and the like. If there is a justified reason for using an additional online service on the member's side, the request should be sent by e-mail to helpdesk@carnet.hr Together with a detailed explanation.

CARNET shall, within a reasonable time, decide on the submitted request, depending on the existing technical and other possibilities.

After your institution has met the minimum technical requirements stipulated in the document CDA0018 and thus, when preparing to join the CARNET network, it is not necessary to send a memo to CARNET; it is sufficient for your CARNET coordinator or resource administrator to notify the member institution service by e-mail to helpdesk@carnet.hr.

If a member of the CARNET network moves to another location, it must apply for a change of location to the Ministry of Science and Education at the following address:

Ministry of Science and Education

Department of Information Technology and Technology

Donje Svetice 38

10000 Zagreb

If the connection at the location from which the institution is moving is no longer necessary, this should be emphasized in the request in order to cancel the lease of the telecommunications line that is no longer in use.

It is also necessary to inform the CARNET Membership Services Department via email at helpdesk@carnet.hr to initiate the relocation procedure or transfer of equipment to the new location.

Tokens are not provided for more frequent number generation without the application entry. If the button has been pressed several times for a number generator and after that the token has stopped working properly, please contact helpdesk@skole.hr.

If the token has completely stopped working, the school administrator should assign a new token to the user.

This functionality is introduced for security reasons, as the classroom session lasts for 45 minutes, and you need to enter data into the application during that time. If additional time is required, the user will need to log in again.

On the day of an exam, a student can be orally examined in only one subject, or two subjects if there is no written exam on that day.

To remove a teacher from a school, select the employee to be removed in user administration, then select “Remove user” from the menu. This will remove the teacher from the school, and they will no longer be able to log into the e-Class Register for the school from which they were deleted.

In this case, the administrator must verify the following:

• Is the teacher on the list of teachers?
• Is the username (name.surname@skole.hr) entered correctly in his/her data, and has the teacher been registered in the system?
• Check if the token has been entered and if all the numbers have been entered correctly.

If the issue persists after checking, please contact helpdesk@skole.hr.

There are two possible reasons for an unsuccessful login. The first is that the student's school is not included in e-Class Register, and therefore has no access to the page. The other is that the student received incorrect user data from the school, such as a PIN.

If a school is included in the e-Class Registry project, one should be able to sign up to the portal ocjene.skole.hr. The list of schools involved can be found at the following link: https://ocjene.skole.hr/pocetna/skole.

After confirming that the school is on the e-Class Register, it's best to eliminate any doubt that the issue lies with your current internet browser. Please try logging into the ocjene.skole.hr portal using a different web browser (like Mozilla Firefox, Google Chrome, etc.).

If login is still not possible and the information is correct, the e-Class Registry administrator must check the validity of your PIN in the e-Class Register, e-Matica, and HUSO system. It is important that the PIN is valid in all three systems for the user to successfully log into the portal.

If neither of these suggestions resolves your issue, please contact helpdesk@skole.hr.

Students are not deleted when they leave the classroom.

The records must be kept, the same as for paper journals.

It is only necessary for the grade teacher to mark “inactive” for the half-year for which it is printed in the grade administration.
If a student unenrolls from the class in the first semester, it is necessary to mark both the first and second semesters as inactive. Similarly, if they unenroll during the second semester, the first semester should be marked as active and the second as inactive.

Before using the mToken application, it is necessary to activate it, which can be done by email at helpdesk@skole.hr. The request must include the person's first and last name, mobile phone number, PIN, and HUSO electronic identity of the person whose mToken needs to be activated. The request must be sent from your official email address (@skole.hr).

Teachers cannot enter grades older than one month. Only the class master has the ability to enter such grades.

The classmaster can do so by selecting the desired student in “Register” and the subject for which they wish to enter the grade. Then, select the menu in the upper right corner and the “Multiple Entry” option. This allows them to enter grades older than one month.

Tablets, desktops, and laptops must have a correctly set date, time, or time zone.

If the e-Class Register application detects incorrect settings, the following message should be displayed:
“Login failed due to incorrect date and time settings on the computer or device you are trying to access.

Please use the automatic date, time, and time zone settings, or set the correct date, time, and time zone for Sarajevo, Skopje, Warsaw, or Zagreb. Refresh the page and try signing in again.

It is necessary to check the correctness of the settings on the teachers’ devices with this message, and close all tabs in the web browser, close the browser, and try to log in again.

The teacher can delete the entered grade within 10 minutes.

Entering grades is possible from the first day of the previous month to the current date. Grades cannot be entered for Sundays. The class master can enter grades for more than a month back using the “Multiple Entry” option.

Teaching units and absences can be deleted within 48 hours.

The e-Class Register administrator can delete entered data at any time; there is no time limit for administrators to delete data.

The class input is not time-limited. Teaching hours entered 14 or more days after the class date in each report will be marked in yellow.

Deletion of extended stay activities is possible within 48 hours. Changing activities that have already been entered is not time-limited.

The teacher who entered it can delete and edit it.

The e-mail message about the student's absence will be sent the next day at 7:30 am.

Data displayed within the e-Class Register for students is displayed without any time difference.

If a student disenrolls from the school, you need to select the class the student is in, then navigate to “Directory” -> “Right Menu” -> “Student Administration”. To choose the desired student, select “Personal Data”.

If a student disenrolls during the first semester, then the status for both the first and second semesters must be set to “Inactive.” If a student disenrolls during the second semester, then only the status for the second semester should be set to “Inactive.”.

The program in e-Matica must be changed for the student as instructed in the following link: http://www.skole.hr/skole/eMatica/pitanja_i_odgovori?faq_id=228#mod_faq2_big

After changing the program in e-Matica, you must select “Directory” -> “Right menu” -> “Student Administration” -> “Right menu” -> “Retrieve from e-Matica”. After that, you need to select “Transfer students to e-Class Register” to transfer the new student program to e-Class Register.

If a new program from the student is not assigned to any other student in the classroom, then you need to assign a new program to the “Subject Administration” menu for each subject. A new program can be assigned to an existing subject by selecting the desired subject and then “Edit”. In the newly opened window, you will be able to select a new program.

After adding a new item to the “Subject Administration” menu, you must select “Student Administration,” then choose the desired student, and click “Subjects.” In the above menu, it is necessary to change the program for students’ subjects. This is possible by clicking on a particular subject and then “Change Program.” In the newly opened window, you will be able to select a new student program.

When a new program is set up for each student's subject, “Personal Data” should be selected and the old program should be removed from the student.

It is not possible to use mToken and a physical token simultaneously. Users must choose between using a physical token or the free mToken application for the e-Class Register.

If a student changes schools during the school year or switches classes within the same school, it's possible to review their grades from the previous school or class. Insights into grades from another school are only available if that school also uses the e-Class Register. For the class teacher to review these grades, the student must be selected in the register, and then the menu in the top right corner of the interface should be accessed. The option “Grades from the other class” should be selected from the menu.

Yes, you need to select the Class Register and then the working day for the absence you want to change. You then need to click on the menu in the upper right corner and select the option “Edit Day.” Then you need to choose the absence for which you want to change the status and click on “Edit.” In the window that opens, you can change the status and type and enter the reason for the absence.

Class books for the new school year on the classroom selection interface are not visible until you download all classrooms from e-Matica for the new school year. To create classrooms, you must select “Class Departments and Groups” in the school settings. Then you need to click on “Create classrooms” and choose a new school year. After you create classrooms, they shall be available for selection on the classroom selection interface.

Yes, teachers can view the report for the subjects they teach in the classroom. To view the report, you need to select “Reports” in the register and then “Reports for the classroom”. In the list of reports for the classroom, select “Log Report per subject” to get insight into the hours worked for the subject you teach.

Requests to be included in the e-Class Register for the 2018/2019 school year are accepted throughout the school year. It is important to note that training for e-Class Register administrators for new schools will be held in May; therefore, if an administrator wishes to participate in the training, it is necessary to submit the request for attendance by mid-April.

schools that want to use the e-Class Register must meet the following technical prerequisites:

• Structured cabling for a school LAN network, built according to professional standards.
• computers connected to the Internet via the Croatian address space to access the e-Class Register application
• if the school wants to use tablets to access the e-Class Register, a wireless network is also required.
• a token for each teacher and school employee using the app
• Computer maintenance and local school network expert

More detailed information on the technical prerequisites for schools wishing to use the e-Class Register is available here. LINK IS MISSING

CARNET provides access to the e-Class Register system and customer support for schools.

If you are using a physical token, you must enter a user ID from the HUSO system (name.surname@skole.hr) to access the e-Class Register, and in the password field, enter the PIN generated by the token before the password is generated.

If you are using the CARNET mToken mobile application, you must enter a HUSO system user ID (name.surname@skole.hr) to access the e-Class Register service, and then enter only the one-time password generated by the mToken.

Schools already registered in the e-Class Register that now wish to add more classrooms or district schools do not need to submit an activation request. Similarly, schools participating in the e-Class Register whose classes are held at different locations do not need to send an activation request if they wish to include additional locations.

The student's personal information is transferred from e-Matica, along with information about the program and classroom in which the student is enrolled. At the end of the school year, subjects, grades, exams, absences, pedagogical measures, and student behavior are transferred from the e-Class Register to e-Matica.

After the company from which you purchased a token receives a token receipt statement, it shall be activated within three business days.

There are two possible reasons for an unsuccessful login. The first is that the student's school is not included in e-Class Register, and therefore has no access to the page. The other is that the student received incorrect user data from the school, such as a PIN.

If a school is part of the e-Class Registry project, users should be able to sign up for the portal ocjene.skole.hr. A list of participating schools can be found at the following link: https://ocjene.skole.hr/pocetna/skole

After confirming that the school is on the e-Class Register, it's best to eliminate any doubt that the issue lies with your current internet browser. Please try logging into the ocjene.skole.hr portal using a different web browser (like Mozilla Firefox, Google Chrome, etc.).

If login is still not possible and the information is correct, the e-Class Registry administrator must check the validity of your PIN in the e-Class Register, e-Matica, and HUSO system. It is important that the PIN is valid in all three systems for the user to successfully log into the portal.

If neither of these suggestions resolves your issue, please contact helpdesk@skole.hr.

CARNET's IP address and DNS record are automatically assigned during the process of connecting to a service.

A list of SMTP servers:

Service:	SMTP settings:
1D/2D/3D Notebook	mail.xcarnet.carnet.hr
Iskon.CARNET	mail.duo.carnet.hr
Mobile CARNET/A1 on CARNET vouchers	mail.mobile.carnet.hr
O2CARNET/O3CARNET	mail.opti.carnet.hr
Stick2CARNET	mail.stick2.carnet.hr
Tele2CARNET	mail.tele2.carnet.hr

*The service is discontinued for new users

• Use the AAI@Edu.hr interface to change the password at this address: https://login.aaiedu.hr/promjenazaporke
• On the LDAP webpage of the member institution. The list of member institutions can be found Here.

Users from the skole.hr domain can change their password on the central password change interface at this address. https://lozinka.skole.hr/.

Sys.help answers questions related to problems with the server operating on Debian Linux operating system and basic services that come with it (e-mail, web hosting). The goal is to ensure the institution's presence on the internet.

We cannot answer questions related to the Windows operating system or any Linux distributions. Also, for all inquiries about the AAI@EduHr system, please write to aai@srce.hr.

If the system engineer's job is outsourced, an expert from the institution must be designated as the system engineer and they will be eligible for assistance. The server must still be on the Debian Linux distribution.

Visit sys.portal at the address http://syshelp.CARNET.hr. At the portal we publish useful articles authored by system engineers of the member institutions.