The protective case is an integral part of the device, permanently attached and cannot be removed. Attempting to detach or remove the protective case is contrary to the warranty terms and instructions for the use of the tablet device. Any device on which an attempt to remove the case has been detected will no longer be covered by the manufacturer's warranty, and any malfunctions of such a device will be the responsibility of the user at their own expense.
Attempting to remove the protective case will cause physical damage to the tablet itself (damage to the tablet's casing, power and volume buttons, screen breakage, etc.).

Apps on tablets are installed through the MDM system. App installations are not possible through the „Play Store“. If you want to install additional apps on the devices, please contact the MDM system administrator for tablet management at your school.

Restarting the tablet can be done by holding down the power button for 10 to 15 seconds, and the tablet will restart.

Note: Before returning the device to factory settings, you need to remove the previously added @skole.hr account through the ProMDM Fort application by selecting the “three dots” option in the upper right corner, and then selecting the “Remove “gsuite skole.hr” account” option. 

It is necessary to go to the Android system settings in the following steps:

”Settings -> System -> Advanced -> Reset options -> Erase all data (factory reset) -> Reset tablet”

To definitively confirm the deletion of all data on the device and restore it to factory settings, select ”DELETE ALL”.

If the user forgets the tablet's PIN, they need to contact the school's tablet administrator to remove the PIN through the MDM system. Removing the PIN through the MDM system is only possible if the tablet is connected to the internet. Otherwise, the device needs to be reset to factory settings as follows. For help with resetting the device to factory settings, please contact the CARNET helpdesk. 

The maximum capacity of an microSD card can be 128GB.

On the link szz.carnet.hr An application for tracking School of Life SIM cards and tablets is available. Access is granted to all directory administrators and resource administrators in schools.

The user code to log into Android is not on the back of the tablet. Under no circumstances is it permitted to remove the protective case/cover of the tablet.

The protective film with the sticker „Please remove the protective film after installation, and before the first use of the device“ serves to protect the device during shipping and initial installation and must be removed before use so that the touch functionalities of the screen work correctly. Underneath the film with the sticker „Please remove the protective film after installation, and before the first use of the device“ is a permanent screen protector which should not be removed.

Schools can enroll tablets purchased outside of the "Škola za život" project within the MDM system, provided that these tablets have the Android operating system. It is possible that not all globally available applications within the MDM system and all functionalities developed for tablets purchased as part of the project will work on such tablets, depending on the Android version on the tablet device. If you plan to purchase tablets to be enrolled within the MDM system, we recommend that you first try to enroll one sample tablet before purchasing a larger number of devices.

The contact person listed on the form must be an employee of the school reporting the malfunction. The contact person cannot be a parent.

• First level of support: contact the person in charge of ICT support at the school or another person as decided by the school principal
• Second level of support: CARNET Helpdesk +385 1 6661 500; helpdesk@skole.hr
• Third support tier (only if a tablet device failure is established on the first or second support tier): S&T Croatia +385 1 700 8000; helpdesk@snt.hr
  • If a malfunction is detected, the report can be made at the link https://primato.snt.hr/ in two ways:
    • by reporting the defect within the e-Prijava application (instructions available among the Important Documents further down this page), or
    • by downloading the malfunction report form from the initial application login interface, selecting the “Download Form” option which, when completed, is sent to the e-mail address helpdesk@snt.hr

Breakdowns caused by the use of the device in accordance with the instructions for use (warranty repair) will be repaired within the warranty period. If the breakdown occurred as a result of non-compliance with the instructions or careless use, the repair of such a breakdown will be carried out at the expense of the user/school. Each tablet comes with detailed instructions for use available at https://skolazazivot.hr/ucitelji/

Defects on devices covered by warranty will be repaired no later than 15 days from the date the device is delivered to S&T service. For defects outside of warranty, legal repair deadlines apply.

For physical damage, please contact the S&T Helpdesk by phone at +385 1 700 8000 or by email at helpdesk@snt.hr

• If a malfunction is detected, the report can be made at the link https://primato.snt.hr/ in two ways:
  • by reporting the defect within the e-Prijava application (instructions available among the Important Documents further down this page), or
  • by downloading the malfunction report form from the initial application login interface, selecting the “Download Form” option which, when completed, is sent to the e-mail address helpdesk@snt.hr

According to the agreed procedure, only schools can report malfunctions of devices they own to S&T Service. A parent who self-delivers a device for repair will have to deliver the device to the person in charge of ICT support at the school or another person authorized by the principal to report the malfunction.

If a malfunction is detected, the report can be made at the link https://primato.snt.hr/ in two ways:

• • by reporting the defect within the e-Prijava application (instructions available among the Important Documents further down this page), or
  • by downloading the malfunction report form from the initial application login interface, selecting the “Download Form” option which, when completed, is sent to the e-mail address helpdesk@snt.hr

Upon receiving feedback from the S&T Helpdesk regarding opening a ticket, deliver the device to S&T service or follow the instructions provided by the S&T Helpdesk.

To prevent damage to the tablet during shipping to and from the service center, we recommend delivering the device for repair in its original packaging or in specialized courier service packaging. Specialized courier service packaging must be a rigid box, with sufficient space left between the tablet and the edges of the box (according to courier service recommendations). The tablet must be packed in a plastic, waterproof film. The remaining empty space in the box needs to be filled with padding to prevent the device from moving during transport. Never pack items together; if you are sending multiple tablets, each tablet must be packed separately.

S&T Croatia issues an invoice for the repair service to the school after repairing a device that is out of warranty. The school collects the repaired device from the S&T service center, or, as instructed by the school, S&T ships the repaired device to the specified address at the school's expense.

Inquiries about the price of the new tablet must be sent to the Ministry of Science and Education. kurikulum@mzo.hr, for inquiries related to repairs, e.g., screens and other components, you need to send an inquiry to the S&T helpdesk email. helpdesk@snt.hr 

SIM cards must be removed from the tablet when the device is sent for service and stored in a safe place so they can be reinstalled after the device returns from service.