Helpdesk service

Co-operation with member institutions

During the year 2000 the Members Service was active in improving co-operation and quality of contacts between member institutions and CARNet.

By providing active information on the services offered by CARNet to its member institutions, by gathering information about the activities and the needs of its members related to using CARNet services and resources, and by intensifying the visits to its members, the Members Service is making all the possible efforts to improve the co-operation.

In June 2000, by means of videoconferencing, the fourth meeting of the Users Board was successfully held between Osijek, Rijeka, Split and Zagreb. It was chaired from Split by Mr. Damir Sapunar, D.Sc., member of the Users Board Presidency.

The Board members got acquainted with the work of CARNet during the previous year, the plans for the forthcoming period, the second CARNet Users Conference, and the news from the Information System Department of the Ministry of Science and Technology.

The same as in the previous years, the Members Service gathered data about the state and the level of utilisation of CARNet resources at member institutions. Particularly significant are the following:

  • Consistency and continuous modernisation of CARNet has been recognised and highly valued (linking to TEN - 155, increase in the communication speed between the members and CARNet, technical support to CARNet members);
  • Active communication is being developed with CARNet CERT, and the emphasis is stronger on securing the computer networks, and on more active information about security incidents;
  • Marked identity of CARNet Users Conference and its sustained high quality of successful performance;
  • There is the need to renew the "Training the Trainers" system and to increase the number of courses and expert lectures for the member institution representatives;
  • The member institutions have been acquainted with the CISCO Academy program, and there is great interest among the representatives of the member institutions for active attendance;
  • Although the whole co-operation of the member institutions and CARNet has been very highly evaluated, further development is necessary.

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